International Chat

1 week ago

Panchkula, India Headway Engineers Full time

We are looking for a dedicated Chat & Voice Process Executive to assist our Australian customers. You will handle customer inquiries and issues via chat and voice channels, ensuring a high level of satisfaction.

**Responsibilities**:

- Document customer interactions and follow up to ensure resolution.
- Proactively provide customers with information and solutions to prevent future issues.
- Excellent communication skills (verbal and written).
- Proficiency with customer service software and tools.
- Ability to multitask, prioritize, and manage time effectively.
- Proficient in using customer service software, databases, and tools.

**Shift Timing**: 6:00 AM to 3:00 PM

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 3 years (required)

Work Location: In person

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