Microsoft Power Platform Support L1

4 days ago

Vadodara Gujarat, India Accelleron Full time

You must show a proactive attitude and ability to engage with colleagues from different business areas using our apps. A solid business process understanding in a global organization across all business functions is part of your DNA. Working experience in a global industrial product and service company is an advantage.

We would offer training possibilities and hands on experience on configuration of new Power Platform apps, and you will learn more about our governance and BUILD process in our low / no code Microsoft Power Platform used at Accelleron. Overtime you will also be involved in our Citizen Development concept.

Your responsibilities:
- Analyze and resolve “how to questions”, “incidents”, “service requests” related to our Power Apps with complexity level 1. Extend your skills over time to take over also level 2 tasks.- Act as deputy of our more experienced level 2 support engineer.- Support user onboarding, security group / role mgmt. and master data maintenance. Investigate master data quality issues, clarify with data owner and coordinate remediation of data problems.- Working with Microsoft Power Platform (especially with Dataverse and Power Automate)-
- After completing our Citizen Development training curriculum, you will be supporting also our Citizen development initiatives (coordination of training sessions, Q&A / coaching sessions, checking certification tests / case studies,)- End user communication will be in English

Your background:
- Bachelor’s or master's degree in informatics or business administration combined with IT-
- Understanding of low code / no code app development and first practical experience- First practical experience in the following areas would be an asset for your role and would allow you advance fast to a L2 support role:
- Creation and customizing model-driven Power Apps using the Power Platform or MS Dynamics 365 CE / CRM- Building data models, forms, views within the Power Apps framework- Configuration of Power Automate (Flow), Power BI and SharePoint- Usage of other Power Technologies like Canvas Apps, MS Forms, Power pages- Integration of Power Apps with other Microsoft services and third-party systems- Understanding security best practices within the Power Platform- Using AI services like Co-Pilot studio in Microsoft ecosystem- Analytical thinking and a solution-oriented working style.- Proactive service mindset-
- Strong communication skills and high motivation dealing with business and IT people.- English fluently (both written and spoken)
- Your benefits:
- Attractive compensation & benefits- Employee Assistance Program- Global parental leave program- Flexible working models


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