Customer Support Supervisor
2 weeks ago
**About Rippling**
Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $700M from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, and Bedrock—and was named one of America’s best startup employers by Forbes (#12 out of 500).
**About the role**
We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.
If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes
**What you'll do**
- Supervising the daily operations of the customer service department
- Help reinforce an environment of ongoing development and continuous improvement by overseeing and assessing the activities of the customer support team, and providing them with real-time performance-related feedback
- Train staff in areas of customer support specializations and company policies to improve proficiency and efficiency (assisting with duties where necessary)
- Assist with the development and deployment of support policies, and explain these to team members and customers as appropriate
- Assist in creating and maintaining documentation pertaining to customer support tasks and best practices
- Partner with management to continue Rippling’s ongoing culture of collaboration with our cross-functional partners to ensure that we are continually focused on building the right features to optimize adoption
- Review and utilize data to make informed decisions and use scalable processes to enhance and improve the customer experience
**Qualifications**
- A minimum of 3 years of customer service and/or industry-related experience, preferably at a SaaS company
- A minimum of 1 year of experience in a Team Lead and/or Supervisor role, ideally overseeing an HRIS support team or similar customer-facing team
- Organizational skills and the ability to multitask while helping multiple customers/team members at the same time
- Ability to improve existing processes and workflows for internal and external stakeholders
- Creative problem solver who enjoys removing blockers for customers in support of the team
- Empathy, the ability to recognize where a customer is coming from, and identify how Rippling can help them
-
customer handling supervisor
4 weeks ago
bengaluru, India Randstad Full timeJob Description – Customer Handling Supervisor (CHS)Position Title: Customer Handling Supervisor (CHS)Location: [BLR]Department: Operations / Customer ServiceReports To: Regional HeadKey Responsibilities:Customer Relationship Management:Act as the primary point of contact for customers, ensuring their queries and issues are handled promptly and...
-
Customer Support Supervisor
3 days ago
Bengaluru, India Rippling Full time**About Rippling** Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take...
-
Customer Support Supervisor
2 weeks ago
Bengaluru, Karnataka, India Rippling Full time**About Rippling**: Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for...
-
Customer Support
4 days ago
Bengaluru, Karnataka, India Child Support Foundation Full timeCompany Name: - Startek Ageis Process: - Customer Support Voice Process Qualification: - Graduates Languages: - English + Hindi Experience: - Freshers or 6 Months of Exp in CSE Salary: - 20500CTC TH 15700 Fresher 24500CTC TH 19800 Experinece Quarterly Bonus: - 4065 Location: - Kudlu gate Pay: ₹22,000.00 per month Schedule: - Day shift -...
-
Bengaluru, India Rippling Full timeAbout Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for...
-
Customer Support
4 days ago
Bengaluru, Karnataka, India Trigent Software Full time ₹ 3,20,000 - ₹ 6,80,000 per yearJob ResponsibilitiesReceive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required toolProvide recruitment support to candidates (fresh applicants, rehire) as per defined processesWalk customers/ Provide navigational support on self service portalEnsure security verifications are carried out per company...
-
Customer Support Executive
17 hours ago
Bengaluru, India Industrial Support Services Full time**Customer Support Executive** **Should have Experience in Customer Support / Tele Sales / TeleMarketing** **Minimum 3 Languages Required (Except Tamil)** **Exp : 1 yr - 3 yrs** **Immediate Joining Will be preferred.** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Paid time off -...
-
Customer Service Assistant
2 weeks ago
Bengaluru, India STARTEK Aegis Customer Support Services Pvt. Ltd Full timeCSA- Customer Support Voice process - Outbound English and Hindi Mandatory Graduation Mandatory Day Shift - Rotational Shift Rotational off - 6 days Working Immediate Joiners A - Nos., 70, sringar, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bangalore, Karnataka 560068 Contact -8310863451 Mail **Job Types**: Full-time, Regular /...
-
Bengaluru, India Rippling Full timeAbout Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for...
-
Seller Support Associate
2 weeks ago
Bengaluru, India STARTEK Aegis Customer Support Services Pvt. Ltd Full timeSTARTEK _SELLER SUPPORT Bto B - Voice process -Outbound English & Hindi Mandatory Rotational Shift -Day Shift Fresher to Experience Rotational Off - 6days working Work from Office Looking for Immediate Joining Walk-in's Interview - Monday to Saturday Timings - 10AM to 4PM A- Nos., 70, sringar, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara...
