Receptionist

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

**A day in the life**

An exciting opportunity has become available for a casual Front Office Receptionist, to join our team welcoming guests at RACV Royal Pines Resort, Gold Coast.

As a Front Office Receptionist, you will be the face and first point of contact for the resort. In this busy and varied role, you will be on your feet and utilising your amazing customer service skills to provide our guests with the best experience whilst with us. You will be motivated and hardworking with the “can do attitude” which will see you thrive in the role.

Your key responsibilities are to undertake the day-to-day duties associated with check in and check out, accommodation reservations, answering all calls and assisting with requests and general enquiries. You will be the face of the resort and first point of call for all things Gold Coast.

**We’re looking for**
- Minimum 1-2 years’ front office experience, in 4-5 star hotel/resort environment, or similar
- Opera knowledge & experience, desirable
- Deliver a high standard of quality customer service, creating memorable experiences for our guests
- Excellent admin skills including attention to detail, organisational and efficient time management skills
- A professional face-to-face and telephone manner, active listening, strong interpersonal and communication skills
- Work well in a team environment and with diverse groups of people
- Be self motivated, confident, friendly, enthusiastic and have a positive attitude
- Excellent personal presentation
- Problem solving skills and work well under pressure
- Flexibility to work a variety of shifts on a rotating roster between 7am-11pm, weekdays, nights, weekends & public holidays
- Full working rights in Australia

**We are Offering**
- Casual | Hospitality Award + penalties for weekends & public holidays
- Friendly workplace culture
- Generous employee discounts
- Employee of the Month Recognition
- Training provided in a supportive, fun and professional team environment
- Opportunities for professional and personal development & growth

**Our Values**

At RACV, our values are central to everything we do. We’re proud to have four key values that represent how we work together to create a great employee experience:

- Innovation - we seek a better way
- Accountability - we own it and see it through
- Care - we deliver great service
- One Team - we are in it together

Be part of a team who cares. Back your ambition and find a new career with RACV.

**Application process**

Click
**‘Apply’** to submit your up-to-date
**Resume + Cover Letter**.
- RACV is committed to creating a safe and inclusive environment and therefore encourages women, Indigenous Australians, and people from diverse backgrounds to apply._
- Please be aware applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment._