Front Desk Receptionist
3 days ago
Key Responsibilities:
1. Greet and welcome guests/clients: Provide exceptional customer service, responding promptly to their inquiries and resolving any issues that may arise.
2. Manage front desk operations: Handle check-ins, check-outs, room assignments, and key card management.
3. Process transactions: Handle payments, process reservations, and manage guest accounts.
4. Answer and direct calls: Respond to phone inquiries, take messages, and direct calls to the relevant departments.
5. Maintain records and reports: Keep accurate records of guest interactions, reservations, and other front desk activities.
6. Collaborate with other departments: Work closely with housekeeping, maintenance, and other teams to ensure seamless guest experiences.
7. Handle guest complaints and concerns: Resolve issues promptly and professionally, escalating to management as needed.
8. Maintain a clean and organized front desk area: Ensure the front desk and surrounding areas are tidy and well-maintained.
**Requirements**:
1. Education: High school diploma or equivalent required; hospitality or customer service certification preferred.
2. Experience: Previous front desk or customer service experience in a hospitality or related industry.
3. Skills:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask with ease.
- Strong problem-solving and conflict resolution skills.
4. Availability: Ability to work a variety of shifts, including mornings, evenings, weekends, and holidays.
What We Offer:
1. Competitive salary: Based on experience.
2. Benefits package: Including medical, dental, and vision coverage.
3. Opportunities for growth: Professional development and career advancement opportunities.
4. Discounts and perks: Employee discounts on hotel stays, food, and beverages.
Pay: ₹12,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 1 year (required)
Work Location: In person
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