Front Desk Receptionist

2 weeks ago

Pachpedi Naka Raipur Chhattisgarh, India Divine Vitrified Pvt Ltd Full time

Key Responsibilities:
1. Greet and welcome guests/clients: Provide exceptional customer service, responding promptly to their inquiries and resolving any issues that may arise.

2. Manage front desk operations: Handle check-ins, check-outs, room assignments, and key card management.

3. Process transactions: Handle payments, process reservations, and manage guest accounts.

4. Answer and direct calls: Respond to phone inquiries, take messages, and direct calls to the relevant departments.

5. Maintain records and reports: Keep accurate records of guest interactions, reservations, and other front desk activities.

6. Collaborate with other departments: Work closely with housekeeping, maintenance, and other teams to ensure seamless guest experiences.

7. Handle guest complaints and concerns: Resolve issues promptly and professionally, escalating to management as needed.

8. Maintain a clean and organized front desk area: Ensure the front desk and surrounding areas are tidy and well-maintained.

**Requirements**:
1. Education: High school diploma or equivalent required; hospitality or customer service certification preferred.

2. Experience: Previous front desk or customer service experience in a hospitality or related industry.

3. Skills:

- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask with ease.
- Strong problem-solving and conflict resolution skills.

4. Availability: Ability to work a variety of shifts, including mornings, evenings, weekends, and holidays.

What We Offer:
1. Competitive salary: Based on experience.

2. Benefits package: Including medical, dental, and vision coverage.

3. Opportunities for growth: Professional development and career advancement opportunities.

4. Discounts and perks: Employee discounts on hotel stays, food, and beverages.

Pay: ₹12,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (required)

Work Location: In person

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