Front Office Female(Clinic Back Ground)

3 days ago

Greater Kailash I Delhi Delhi, India Adriyana Solutions Pvt Ltd Full time

Key Responsibilities:

- **Patient Interaction**:Welcoming patients, answering phone calls, providing information about hospital services, and addressing general inquiries.
- **Appointment Management**:Scheduling appointments, managing patient registration, and coordinating with doctors and other departments.
- **Billing and Payments**:Assisting with billing processes, processing payments (including online transactions), and providing information about insurance and digital billing options.
- **Record Keeping**:Maintaining patient records, managing files, and ensuring accurate data entry.
- **Communication**:Liaising between patients, doctors, and other staff, and ensuring clear and effective communication across all channels.
- **Administrative Tasks**:Handling mail, maintaining office supplies, and performing other administrative duties to support the smooth functioning of the front office.
- **Maintaining a welcoming environment**:Ensuring the reception area is clean, organized, and provides a positive first impression.
- **Complaint Resolution**:Addressing patient concerns and complaints, escalating issues when necessary, and striving for quick and effective solutions.
- **Compliance**:Adhering to HIPAA regulations and maintaining patient confidentiality.
- **Teamwork**:Collaborating with other hospital staff, including nursing and medical teams, to ensure coordinated patient care.

Essential Skills:

- **Customer service orientation**:A strong focus on providing excellent service and creating a positive patient experience.
- **Communication and interpersonal skills**:Effective verbal and written communication is essential for interacting with patients and colleagues.
- **Organizational skills**:Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
- **Problem-solving skills**:Ability to address patient issues and find solutions in a timely and efficient manner.
- **Technical skills**:Proficiency in using computers, office equipment, and relevant software.
- **Adaptability**:Ability to work in a fast-paced environment and adapt to changing priorities.

Qualifications:

- Typically requires a bachelor's degree in a relevant field, such as healthcare administration or business.
- May require previous experience in a similar role, particularly in a customer service or healthcare setting.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- Clinical counseling: 5 years (required)

**Language**:

- English (required)

Work Location: In person

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