Service Supervisor

2 weeks ago

Pune, India Schneider Elevator Full time

**Location: Pune, Maharashtra, India**
**Requisition ID: 69746**

**Schindler stands for mobility. Mobility needs experts.**
**Join our team in Pune.**:
Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the company's success are over 60,000 employees in more than 100 countries.

Established in 1998, Schindler India is a wholly owned subsidiary of Schindler Holding Co. We supply elevators, escalators and mobility technology for all market segments: residential apartment blocks, business and shopping centers, high-rise towers as well as transport infrastructure such as metro stations and airport terminals. With sales growth double that of the industry, a rapidly burgeoning portfolio and expanding employee base each year, Schindler India is poised for a leadership position in India in the short term.

**Service Supervisor**:
**Mobility is the goal**:
The Service Supervisor - Existing Installations (EI), creates value through managing an area of Existing Installations within a Branch, managing all resources in line with the rules established by the Company, to meet the business targets for the Branch
- Optimize the branch staffing of service technicians, by planning the personnel needs including route organization, workloads and training
- Lead the EI Team to ensure customer and employee satisfaction, adding value to the business, quality of work and operational efficiency.
- Manage problem solving of sick units and monitor Mean Time Between Callbacks (MTBC) improvement.
- Execute and solve retrofits, Directive Letter to Field Information (DLFI) and nonconformities.
- Manage repairs from offer to order including the collection of bad debts.
- Manage the Modernization Transformation

**Mobility needs you****:
**Expertise** Desired experience in similar industry (with preferred exposure to service and maintenance) for overall 10 years and preferably 3 years in E&E industry.
**Knowledge and Skills** Desired E&E product knowledge, safety procedures knowledge, organization and planning skills, people management skills, customer oriented behavior, Schindler Leadership Framework behaviors required.
**Education** **Bachelor’s degree in Technical, Mechanical, Electrical or Electronics Engineering. MBA (preferred)

**Do you want to move the future with us?**:
Abhishek Kashyap

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

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