Associate - IT - Itsm Tools

7 days ago


Gurugram Haryana, India Evalueserve Full time

**Elevate Your Impact Through Innovation and Learning**

We have 4,500+ talented professionals operating across 45 countries, including India, China, Chile, Romania, the US, and Canada. Our global network also extends to emerging markets such as Colombia, the Middle East, and the rest of Asia-Pacific. Recognized by Great Place to Work® in India, Chile, Romania, the US, and the UK in 2022, we offer a dynamic, growth-oriented, and open culture that prioritizes flexible work-life balance, diverse and inclusive teams, and equal opportunities for all.

Curious to know what it’s like to work at Evalueserve? Watch this video

**What you will be doing at Evalueserve**:

- Address user tickets regarding hardware, software and networking
- Configuration of ITSM tools.
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Vendor coordination
- Keeping track of IT assets and helping IT logistic person

**What we are looking for**:

- Should have than 3 - 5 years of experience
- Knowledge about ITSM tools like Symphony Summit, ServiceNow, Manage Engine, Freshdesk, etc and basic ITIL knowledge
- Knowledge about API, Integration with 3rd pary apps
- In Depth knowledge about Windows OS and troubleshooting.
- Knowledge about Active Directory, MS Office, Adobe and third part Apps
- Basic knowledge about Networking
- Good Communication Skills
- Global exposure will be added advantage
- Open to work in 24X7 Support.

**Want to learn more about our culture and what it’s like to work with us? Write to us at



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