
Sales Associate
7 days ago
A "Sales Associate" in a hotel is responsible for actively promoting and selling the hotel's rooms, services, and event spaces to potential guests by building relationships, handling inquiries, and closing deals, essentially acting as the primary point of contact for prospective clients while providing excellent customer service to secure bookings and maximize revenue for the hotel. Key responsibilities of a hotel sales associate:
- **Customer interaction**:Greeting guests, understanding their needs, and providing information about room types, amenities, packages, and special offers.
- **Inbound sales**:Answering phone calls from potential guests, qualifying leads, and converting inquiries into reservations.
- **Sales presentations**:Presenting the hotel's facilities and packages to potential clients, including groups and corporate customers.
- **Relationship building**:Establishing and maintaining long-term relationships with key clients to foster repeat business.
- **CRM management**:Updating and maintaining customer data in the hotel's property management system (PMS) and CRM.
- **Sales reporting**:Tracking sales performance, generating reports on booking trends, and identifying areas for improvement.
- **Event management**:Assisting with the sales process for events and conferences, including site inspections and proposal development.
- **Market research**:Staying informed about local competition, market trends, and industry updates to optimize sales strategies.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹20,000.00 - ₹22,000.00 per month
**Benefits**:
- Food provided
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Morning shift
**Language**:
- English (preferred)
Work Location: In person
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