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Housekeeping Associate

2 weeks ago

Salt Lake Kolkata West Bengal, India Monotel Hotel Full time

**Sr. ROOM ATTENDANT**

**Designation: Senior room attendant**

**Reports to: Housekeeping supervisor**
- Reports check out rooms immediately after inspection by phone call to HK office.
- Cleans guest rooms according to the procedure.
- Ensures that guest preferences are met all the time.
- Picks up a service area, pantry, corridors and exit stairwells on a regular basis.
- Keeps the service area, pantry and trolleys clean and tidy.
- Exchanges the linen with laundry and linen room.
- Ensures laundry, dry cleaning and pressing are delivered.
- Reports fixture or other items that need maintenance repair to HK office.
- Reports any illness of guest and accident.
- Sells the products to customers.
- Reports the minibar consumption to HK office.
- Be alert of suspicious characters in the hallways and reports immediately to the security department.
- Attends to guest calls, guest requests /guest complaints in the area assigned to him.
- Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.
- Responsible for following the standard operating procedures.
- Responsible for achieving and exceeding the guest satisfaction score.
- Update status of rooms cleaned on the assignment sheet.
- Return and restock cart at end of shift.

Pay: ₹10,000.00 - ₹14,000.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Yearly bonus

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person