Medical Engagement Associate

4 days ago

Bengaluru Karnataka, India Indegene Full time

What if we told you that you can move to an exciting role in an entrepreneurial organization without the usual risks associated with it?

We understand that you are looking for growth in your career at this point and we would love for you to join us in our journey and grow with us. At Indegene, our roles come with the excitement you require at this stage of your career with the reliability you seek. We believe in creating leaders of tomorrow and mentor our leads to help them grow and nurture them as people managers and account managers.

We are a rapidly growing global organization and are scouting for the best talent for this phase of growth. With us, you are at the intersection of two of the most exciting industries of healthcare and technology. We offer global opportunities with fast-track careers while you work with a team that is fueled by purpose. The combination of these will lead to a truly differentiated experience for you.

Medical Engagement Associate

You will be responsible for:
Broad Area
- 1: Responsible for End-to-End engagement for the designated therapy area.
- Counsel patients for improved health related outcomes basis the pre-defined touchpoints.
- Report adverse event/ market complaints as per the SOP.
- Connect with patients in regular intervals as per the laid-out touchpoints.
- Responsible to track and ensure patient adherence to the therapy.
- Manage the compliance and adherence of patients enrolled.
- Review and take approvals for financial deviations
- Should be able to empathize with patients
- Provide patient support by coordinating with other stake holders
- Ensure patient data entry in CRM tool with required details to be filled as per requirement
- Handle patient queries and providing response from pre-defined FAQs

Broad Area -2: Operational Roles and Responsibilities
- Develop good rapport with physicians.
- Capture details related to Adverse Drug Reactions reported in pre-defined templates within in the designated TAT.
- Receive regular feedback from team managers and undergo program related training and on the job training on a regular basis
- Reporting of accurate data on pre-defined timelines and in structured manner
- Attending Review calls / Meets with client / internal Leads at regular intervals
- Should have good oral and written communication in English and vernacular language.
- Should be flexible to adapt and travel on Adhoc work related requirements.
- Should be a self-starter and capable of working in team.
- Coordinate and Run review for work allocated with clients, internal teams as assigned.
- Execute Small/Medium size Project Tasks and scheduled.
- Participate in People Practices.
- Receive regular feedback from team members (from clients as well) and undergo program related training and on the job training on a regular basis
- Coordination with internal stakeholders to run the operations seamlessly
- Adherence to SLA.

Your impact:
About you:

- Similar experience of minimum 1 year overall in patient counselling skills
- Education: B. Pharma, BSc / Any similar Life science graduate
- Working knowledge of MS Office

Must have:
MS-Excel, Good communication (Bengali-Hindi key preference), Flexible in work timings

Nice to have:
Bio Science background

EQUAL OPPORTUNITY

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.

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