Accounts Executive

16 hours ago

Gandhi Nagar Delhi Delhi, India Gautam collection Full time

Core tasks
- Ensure payments and receipts for operational and client transactions are
processed timely, accurately within daily cut off times and deadlines
- Ensure any reconciliation items are investigated and cleared in a timely manner
- investigate and clear queries in a timely manner, provide update and escalations
of queries internally and externally, keeping stakeholders informed of any issues or difficulties
- proactively research new payment methods and solutions with an view of
achieving more streamlined process and/or improved customer experience
- Contribute towards companywide projects as required
Controls and monitoring
- Identify exceptions to processes, such as failure to perform payment instructions
and breaches
- Act as the process owner of customer journeys for payment activities; actively take
part in improving customer experience
- Identify and implement straight-through processing solutions
- Actively seek ways of improving process efficiency, implementing industry best
practice and identifying cost saving initiatives
Regulatory
- Ensure no breaches of FCA, banking and other regulations within responsibility
- Keep up to date with new developments in banking and ensure adequate training for the team
- Ensure a sound Complaint handling process within responsibilities
- Introduce & maintain service standards
- Manage and motive the team as well as ensuring staff are trained to a level
required for their role
- Maintain good intra & interdepartmental communications
- Implement procedures and guidelines to assist staff in their duties, this will also
provide a professional view to internal and external customers
- Provide advice and guidance to all staff on work related issues.
- Conduct regular Performance Development Reviews in line with company
procedures
Competencies required for role

Technical Knowledge
- Microsoft Office word & excel
- CashReconciliation
- Banking processes

Skills & Application
- Interpersonal skills
- Effective written & verbal communication
- Effective & successful Complaint Handling
- TreatingCustomersFairly
- Analytical and Problem Solving
- Accuracy / Attention to detail
- Numeracy
- Time Management & Prioritisation
- Organisationskills
- Staff management
- Effective delegation

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Diploma (preferred)

**Experience**:

- Account management: 3 years (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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