Accessories Executive

As a Business Development Manager (Value Added Services), you are responsible for driving the growth and profitability of Royal Drive Care’s luxury car garage by identifying, developing, and implementing value-added services that enhance customer satisfaction and loyalty. You will work closely with the sales, marketing, and service teams to create innovative service offerings that align with the brand’s luxury positioning. Your role is pivotal in ensuring that the garage remains competitive in the market by offering unique and premium services that meet the evolving needs of high-end customers.

**Qualification**
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- You are a strategic thinker, a proactive problem-solver, and a skilled negotiator.
- Your ability to build strong relationships with clients, partners, and internal stakeholders sets you apart.
- You are results-driven, with a strong focus on achieving business objectives and delivering exceptional customer experiences.

**Training**
- Training in business development, sales, or marketing.
- Initial training in luxury automotive services and customer relationship management by Royal Drive Care.
- Basic training on products, features and technology.
- Initial training in specific delivery system and work processes.
- Short term training on soft skills - behavioural and communication training.

**Value Added Services refers as follows**:

- **Detailing - Interior & Exterior**
- **Ceramic**
- **Graphene Coating**
- **PPF**
- **Colour change**
- **Colour Wrapping**
- **Sun Control film**
- **Vehicle upgradation**
- **Face lift**
- **Grills**
- **Steering wheels**
- **Dashboard**
- **Dashcams**
- **Electrical and non-electrical Side steps**
- **Floor mats**
- **Music & Infotainment**
- **360* Cameras**
- **Vehicle to vehicle Charging**
- **DIYS- Do it your Self**

Ø **Car Shampoo**

Ø **Micro Fibre cloth**

Ø **Perfume**

Ø **Interior Cleaning Foams**

**Experience**
- Minimum 5 years of experience in business development, sales, or marketing, preferably in the luxury automotive or high-end service industry.
- Proven track record of developing and implementing successful value-added services.
- Strong understanding of luxury customer expectations and market trends.
- Excellent communication and presentation skills in English and regional languages.

**Competencies**

**Social and Interpersonal Competence**
- You are a natural leader with excellent interpersonal skills, capable of building and maintaining strong relationships with clients and colleagues.
- You are highly persuasive and can influence decision-making at all levels.
- You are empathetic and customer-focused, always striving to understand and meet the needs of luxury clients.
- You are a team player who can motivate and inspire others to achieve common goals.

**Method and Process Competence**
- You are skilled in strategic planning, market analysis, and project management.
- You have a strong ability to identify opportunities for growth and develop actionable plans to capitalize on them.
- You are proficient in managing multiple projects simultaneously, ensuring timely and successful delivery.

**Business Competence**
- You possess a deep understanding of the luxury automotive market and the competitive landscape.
- You are financially savvy, with the ability to analyse data and make informed business decisions.
- You are adept at identifying and leveraging new business opportunities to drive revenue growth.

**Specialist Competence**
- You have a strong knowledge of luxury car services, including maintenance, repair, and value-added offerings.
- You are familiar with customer relationship management (CRM) systems and tools.
- You have excellent negotiation and contract management skills.

**IT Competence**
- You are proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software.
- You have experience with data analysis tools and can use them to generate insights and reports.
- You are comfortable with digital marketing tools and platforms.

**Tasks**

**Business Development**
- Identify and develop new value-added services that align with the needs of luxury car owners.
- Conduct market research to identify trends, opportunities, and competitive threats.
- Develop and implement strategies to promote new services and increase customer uptake.
- Build and maintain relationships with key clients, partners, and stakeholders.

**Sales and Marketing Collaboration**
- Work closely with the sales and marketing teams to create compelling service packages and promotional campaigns.
- Develop pricing strategies for value-added services to ensure profitability while remaining competitive.
- Monitor and analyse the performance of new services, making adjustments as needed to optimize results.

**Customer Relationship Management**
- Ensure that all value-added services are delivered to the highest standards, meeting or exceeding customer expe