Front Office Executive

Job Title:
Front Office Executive / Visa Counselor / Telecaller (Multitasking Role)

Job Location:
Plaza Complex, Darapur Bypass, Jalandhar Pathankot Highway, near Baba’s Restaurant, Tanda, Punjab

**Salary**:
₹10,000 - ₹18,000 per month (based on skills and experience)

**Job Description**:
Key Responsibilities:
**Responsibilities**:

- Stay updated on immigration policies and procedures.
- Conduct consultations with clients to assess their needs and recommend suitable visa programs.
- Maintain detailed records of client progress and keep them informed of visa status.
- Coordinate with embassies, universities, and visa officials when required.
- Counsel students on course selection and career paths for overseas education.
- Prepare and guide clients for visa interviews.
- Develop personalized study plans based on students' strengths and areas for improvement.
- Stay updated on IELTS exam patterns and changes to ensure the best guidance.
- Monitor student progress and adjust teaching strategies accordingly.
- Make outbound calls to potential clients regarding immigration services and coaching inquiries.
- Follow up with leads for visa services, document submissions, and appointment reminders.
- Handle inbound calls related to visa inquiries, IELTS coaching, and services offered.

**Additional Responsibilities**:

- Handle any additional queries from clients regarding immigration and language training.
- Collaborate with the immigration and coaching teams for smooth operations.
- Help clients gather required documentation, including financial proof, academic transcripts, and identification papers.
- Review all documents for accuracy, completeness, and compliance with visa regulations.
- Assist with translating, notarizing, or legalizing documents as needed.
- Provide clients with mock interview sessions to prepare for visa interviews.
- Offer tips on answering visa officer questions confidently and effectively.
- Address client concerns and clarify common interview mistakes to avoid.
- Follow up with clients to ensure timely submission of documents and any missing information.
- Help resolve any issues or challenges faced during the visa process.

**Qualifications**:

- Bachelor’s degree or equivalent.
- Prior experience in visa counselling or immigration services preferred.
- Strong communication and interpersonal skills.
- Excellent organizational abilities and attention to detail.
- Ability to multitask and manage multiple clients and students simultaneously.
- Proficiency in Microsoft Office Suite.
- A passion for helping clients achieve their educational and visa goals.
- Greet and assist walk-in clients at the front desk
- Provide basic visa consultation and guidance to clients
- Handle incoming and outgoing calls, follow-ups, and inquiries
- Maintain client records and support the counselling team
- Coordinate with internal departments for smooth processing

**Required Skills**:

- Good communication skills in Punjabi, Hindi (Basic English preferred)
- Polite and professional phone manners
- Multitasking ability and confident attitude

Qualifications:
Minimum 12th pass / Graduation preferred
- Prior experience in a similar role will be an added advantage

Working Hours:
09:00AM to 6:00 PM

(Monday to Saturday)

**Benefits**:

- Opportunity to learn and grow in the immigration sector
- Supportive work environment
- Performance-based incentives

How to Apply:
Call us directly at 9646-330-330

or

Or

Send your resume to our **WhatsApp number**: 9646-330-330

Pay: ₹8,000.00 - ₹15,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Counselling: 1 year (preferred)