Reception Incharge

Job Description: Coordinator - Patient Service

Location: Al
- Azhar Medical College & Super specialty Hospital, Ezhalloor

**Salary**: Best in the industry

Qualifications: MSW/MHA.

Key Responsibilities:

- **Greeting and Assisting Visitors**:

- Welcome guests and visitors in a professional, friendly manner.
- Direct visitors to the appropriate department or individual.
- Ensure the front desk is attended at all times, even when busy with other tasks.
- **Managing Phone Calls**:

- Answer and route incoming phone calls, take messages, or direct calls to the appropriate staff members.
- Provide information to callers, assist with inquiries, and handle customer concerns or complaints in a polite and helpful manner.
- **Administrative Support**:

- Maintain and organize the reception area, keeping it neat, tidy, and welcoming.
- Handle basic administrative tasks, such as filing, photocopying, and faxing.
- Assist with scheduling appointments, meetings, and conference room bookings.
- **Managing Mail and Deliveries**:

- Receive, sort, and distribute incoming mail and packages.
- Coordinate outgoing mail and deliveries, ensuring accurate addresses and proper documentation.
- **Data Entry and Record Keeping**:

- Maintain an accurate log of visitors, clients, or deliveries.
- Input data into company databases and spreadsheets as required.
- Update internal directories and contact lists.
- **Scheduling and Appointment Coordination**:

- Schedule appointments and coordinate meeting times for staff and clients
- Confirm appointments and send reminders to clients or visitors
- Organize and maintain calendars, ensuring no scheduling conflicts.
- **Customer Service**:

- Address customer queries and complaints with a positive and professional attitude.
- Offer assistance with general inquiries, provide directions, or help with issues as needed.
- **Security and Access Control**:

- Monitor access to the building and ensure that only authorized individuals are allowed entry.
- Issue visitor badges or temporary passes when necessary.
- **General Office Duties**:

- Assist with maintaining office supplies, keeping track of inventory, and ordering replacements.
- Support other departments with administrative tasks, such as preparing reports or presentations.
- Assist with the organization of company events, meetings, or special projects.

Experience & Skills:
Previous experience as a receptionist or in a customer service role is preferred

Excellent communication and interpersonal skills.

Strong problem-solving, analytical, and decision-making skills.

Ability to work under pressure and manage multiple tasks simultaneously.

**Job Types**: Full-time, Permanent

Pay: From ₹15,000.00 per month

**Benefits**:

- Food provided
- Provident Fund
- Work from home

**Experience**:

- Microsoft Office: 1 year (preferred)
- Front desk - Receptionist: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person