Telesales Advisor

*Key Responsibilities:*

1. *Sales and Revenue Growth:*
- Generate new sales leads and convert inquiries into bookings, meeting and exceeding monthly sales targets.
- Upsell and cross-sell travel products and services to increase average transaction value and revenue growth.
2. *Customer Service:*
- Provide exceptional customer service, responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
- Build rapport with customers, understanding their travel needs and preferences to offer personalized solutions.
3. *Product Knowledge:*
- Develop and maintain in-depth knowledge of travel products and services, including destinations, airlines, hotels, and tour operators.
- Stay up-to-date with industry trends, promotions, and competitor activity to provide expert advice and guidance to customers.
4. *Telesales and Communication:*
- Utilize excellent communication and persuasion skills to engage with customers, build trust, and close sales.
- Handle customer objections, concerns, and complaints in a professional and courteous manner.
5. *Data Entry and Administration:*
- Accurately enter customer data, bookings, and sales information into CRM systems and other software.
- Maintain accurate records, reports, and sales metrics to track performance and identify areas for improvement.

*Requirements:*

1. *Education:* High school diploma or equivalent required; degree in Hospitality, Tourism, or related field preferred.
2. *Experience:* 2 -5 years of experience in telesales, customer service, or the travel industry.
3. *Skills:*
- Proven sales and customer service skills, with a strong track record of meeting and exceeding targets.
- Excellent communication, persuasion, and negotiation skills.
- Ability to work in a fast-paced, dynamic environment, handling multiple calls and customer interactions simultaneously.

*Nice to Have:*

1. *Travel industry expertise:* In-depth knowledge of travel industry products, services, and trends.
2. *Language skills:* Proficiency in multiple languages, depending on the customer base and market.

*What We Offer:*

1. *Competitive salary and benefits package.*
2. *Opportunity to work with a dynamic and growing company in the travel industry.*
3. *Professional development and growth opportunities.*
4. *Flexible work arrangements and remote work options.*
5. *Travel perks and discounts.*

*How to Apply:*

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Experience**:

- 5G: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)
- Telugu (preferred)

Work Location: In person