Emerging Enterprises Group-bdo

**Group Company**: HDFC Bank Limited **Designation**: Emerging Enterprises Group-BDO - Sales **Position description**: To run initiatives in line with key objectives of the Business which includes part of branch management, lead generation/logins, cross selling, renewals, CAM conditions review/OBA review, Portfolio Management and Housekeeping (HK) and Stock insurance/property insurance in order to attain the banks objective of business leadership. **Primary Responsibilities**: - Branch Management - 1. Scoping the RM/PB customer for lead/joint calls OR make use of available resources in the branch for leads/joint calls - 2. Planning the catchment area activity/scoping for lead generation/joint call - 3. Ensure RM/PB activation from the activities above. - 4. Creating excitement in branches/spot sanctions/contests/recognition program - Lead generation/logins: - 1. Follow up the on the calls made for documents/arrange for pickup of documents - 2. Check for completeness of documents - 3. Go through the Financials/bank statements for churn/bounces/interest servicing - 4. Collection of property documents for legal/valuation - check for completeness chain docs etc. - 5. KYCs - 6. List down the points to be clarified from the customer - 7. Fill in the FAQs post discussion with the customer - 8. SPE updation - 9. Submission of file to ops for scanning - 10. Submission of docs for legal/valuation - 11. Co-ordination with customer/valuer 12. Buyer/supplier ref check -> Ref leads - Cross Selling: - 1. To be the one-stop shop for each of our EEG clients and provide suitable gamut of financial products such as Insurance, CASA, Credit Cards, Other Assets Products as required by the customer. - 2. Monitor and track Leads. - Renewals: - 1. List down the renewals every month for the next two months - 2. Work on the renewals in advance - 3. Mail to the respective customers on docs required for renewal - 4. Follow up weekly twice for docs - 5. Arrange for collection of documents - 6. Check the documents for completeness - 7. Study the financials/bank statements/churn/interest servicing/aberrations from the stated nos - 8. Speak to the customer for addressing issues/aberrations - 9. SPE - 10. Hand over to ops for scanning - 11. Follow post login formalities - 12. For renewals overdue and having genuine delay put up for extensions - CAM conditions review/OBA review: - 1. Churn review for OBA once a month - 2. Conditions review once a month - 3. Same for CAM conditions - Portfolio Management and Housekeeping (HK): - 1. Reduce HK. - 2. Closure of critical and high aging items - 3. Carrying out SVR/Call Memo/plant visit report etc - Stock insurance/property insurance: - 1. Communicate the premium to the customer after listing down the pendency - 2. Collect docs if required - 3. Submission to OPS **Additional Responsibilities**: - Any other task assigned by seniors from time to time. **Educational qualifications preferred** - **Category**: Bachelor's Degree, Master's Degree **Required work experience** - **Industry**: BFSI/Insurance - **Role**: Fresher/Sales - **Years of experience**: 0 to 1 **Required Skills**: - Interpersonal Skills - Coordination with multiple teams & multiple activities - Ability to work under pressure. **Other**: - Reporting Designation: Relationship Manager - Reporting Department-Sub BU: Emerging Enterprises Group **Specific requirements** - **Travel**: Moderate **Other details