Retail Sales Associate

**About Us**

Heads Up For Tails is a one-stop pet products’ brand with its paw-prints across India. We design, manufacture, and customize high quality and functional pet products to improve the quality of your pet's life and make pet parenting delightful.

We were founded with the sole aim of making the lives of all pet companions better and on the strong belief that pets are family. By offering products and services that make pets more comfortable, healthier, and happier, we hope to strengthen the bond between pet and parent.

With a firm belief in safety, innovation, and empathy, we create and curate a range of relevant pet products and services. We are constantly adding to our inventory of products and services to provide parents with a holistic pet care experience and hope to become rock solid partners in each family’s pet parenting journey.

We have over 1200+ employees spread across the country; with 220+ in our headquarters in Gurgaon. We have been awarded the ‘Brand of the Year’ Award three times (2017, 2019 and 2021), most recently awarded at Homburg Palace, Vienna. We have been certified as a Great Place to Work 2022 by Great Place to Work Institute, India.

**Why Should You Join us?**

Not often does one get to reinvent an entire industry with use cases of technology previously unheard of. This is your chance to do just that and work on ground breaking products from scratch. Join us to grow with an unbelievable team while solving complex problems, and to experience what open culture really means. The Pet Care space is a $100Bn market in the US and $50Bn market in China. India has emerged as the fastest-growing Pet Care market in the world and is estimated to reach $5Bn in the next 5yrs. We are proud to have been at the forefront of this growth over the past 15 yrs through which we have built loyal and growing customers in retail and online. We are equally driven by our mission to fuel the ever-growing community, needs and mindsets of digital-first pet parents across different parts of the country. This mission has us excited to build out a team that has the passion and drive to combine our strengths and the opportunity in front of us, into something that will make HUFT into the ‘go-to’ destination for all pet parenting needs in India, and in time, the world.

**Position Summary**

The Senior Store associate is responsible for all activities at the store in the absence of the assistant manager or store manager. His/her job description entails ensuring maximum sales by the store as well as excellent customer service in helping customers locate, select, and purchase products. He/she serves as the company brand representative, upholding the highest standards in carrying out daily functions. The senior Store associate’s role involves providing exceptional customer care and achieving sales goals to ensure the store’s objectives on sales and profits are met. He/she is expected to take on higher responsibilities that may be assigned by the manager or assistant manager within the store.

With such employers, the purpose of the senior store associate’s role may include generating sales to surpass personal sales goals, as well as effectively promoting the company’s programs. The associate should be well trained to be able to give effective sales presentations and build rewarding relationships with customers.

The duties of the senior store associate also involve promoting customer loyalty and giving each customer the best service they have ever got. The senior store associate work description also involves ensuring the security of the store.

**Responsibilities**
- Ensure high levels of customer satisfaction through excellent sales service
- Maintain outstanding store condition and visual merchandising standards
- Maintain a fully stocked store
- Ascertain customers’ needs and wants
- Recommend and display items that match customer needs
- Welcome and greet customers
- Manage point-of-sale processes
- Actively involved in the receiving of new shipments and checking inventory
- Keep up to date with product information
- Accurately describe product features and benefits
- Follow all companies’ policies and procedures
- Proven working experience in retail sales
- Basic understanding of sales principles and customer service practices
- Excellent Communication Skills
- Customer service focused
- Animal Lover Preferred

**Qualifications, Skills and Competencies**
- Proven working experience in retail sales
- Basic understanding of sales principles and customer service practices
- Excellent Communication Skills
- Customer service focused
- Animal Lover Preferred

**What Heads Up For Tails Can Offer You**:
With an omni-channel network of manufacturing, retail, e-commerce and distribution, Heads Up For Tails can offer you a dynamic and ambitious work environment where you can leverage your experiences and skills to solve exciting, complex problems. We offer you a culture that thrives on owne