Voice Process

1 week ago

Chennai Tamil Nadu, India BTree Systems Full time

We are seeking a motivated and enthusiastic Voice Process Intern to join our dynamic team for a full-time, six-month internship. This role is ideal for individuals looking to gain hands-on experience in a fast-paced environment while developing their communication and customer service skills.

**Key Responsibilities**:

- Handle inbound and outbound calls to assist customers with inquiries, complaints, and service requests.
- Provide accurate information about products and services while ensuring a high level of customer satisfaction.
- Maintain clear and effective communication with customers to resolve issues promptly and professionally.
- Collaborate with team members to improve processes and enhance service quality.
- Assist with any additional tasks or projects as assigned by the team leader or supervisor.

**Qualifications**:

- Currently pursuing or recently completed a degree in Communications, Business, or a related field.
- Strong verbal communication skills with a clear and confident speaking voice.
- Ability to handle customer inquiries and complaints with empathy and professionalism.
- A positive attitude, willingness to learn, and ability to work in a team environment.
- Previous experience in customer service or call center roles is a plus but not mandatory.

**What We Offer**:

- Comprehensive training and mentorship from experienced professionals.
- Opportunity to gain practical experience in the voice process industry.
- Certificate of completion at the end of the internship.
- Potential for a full-time position upon successful completion of the internship.

**Job Types**: Full-time, Fresher, Internship
Contract length: 6 months

Pay: ₹5,000.00 - ₹6,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (preferred)

**Location**:

- Chennai, Tamil Nadu (required)

Work Location: In person

**Speak with the employer**
+91 7397391119
Application Deadline: 30/10/2024
Expected Start Date: 01/11/2024

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