Cybrarian

**About ICP**

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.

With offices in **Atlanta, London, Mexico City, Mumbai**, and **Shanghai**, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

**Who We Are**

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

**We're A People First Company**

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where _work/life_ balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

**Bring the Confidence**

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you

Bring the Confidence:
As a Cybrarian you will focus on Digital Asset Management (DAM) services as an integral function in day-to-day asset management operations. You will assist with manage user queries, checking and detailing of product data and assets, enrichment, and quality assurance of assets across brands / products, host user training sessions, and share industry best practices. You will also manage user queries and assist in creating reports.

How you are going to make an impact:
Cybrarian
- Quality assurance of client assets & data and system management.
- Promote best practice - DAM platform across all user groups.
- Respond and investigates end user inquiries and requests as directed.
- Processing of migration (Downloading & Uploading) task as per clients request as per guidelines.
- Entry, tagging and quality assurance of incoming assets for global distribution platforms.
- Quality assurance, formatting, and ingest of copy for global distribution platforms.
- Audit files and metadata entries for completion and proper organization.
- Follow operational procedures to complete tasks in a timely manner.
- Handling of Customer Support request - Raising tickets to technical support.
- Escalate issues or questions to appropriate team member for resolution.

Key Experience & Skills
- Rigorous attention to detail when performing process-oriented tasks.
- Excellent verbal and written communication skills.
- Media and technology agnostic, whilst displaying an affinity and passion for the industry
- Ability to follow a structured process while being flexible when circumstances require change and adaptations.
- Proficient Microsoft Office skills (Excel MUST, Word, PowerPoint)
- Able to work both independently and as a part of a world-class team.
- Authenticity - Being present, honest and sincere goes a long way.
- Compassion - Doing the right thing means driving connection within our community and caring for one another.
- Focus on Service - Roll up those sleeves and tackle every problem with a can-do attitude. Remember, help will always be offered to those at ICP
- Providing the Right Resources - Always find a way, you are incredibly capable.
- Earn Trust - We value consistency, reliability, accountability and constantly striving to be inclusive and diverse.
- Take Ownership - It’s important to approach your work with a sense of urgency and responsibility, we recognize that we must meet obligations and focus on positive outcomes.
- Partnership - Collaboration, respecting one another and aligning on your roles and responsibilities are a must.
- Creative Thinking - Last but not least, the willingness to learn and enjoyment of the problem-solving process are vital for our mission.

What You Will Bring:

- 2 - 3 years industry experience or interest in digital media, digital asset management, librarian sciences or archives
- 2 - 3 years’ experience using a digital asset management system or other tech system such as a digital library, CMS, PIM, or CRM preferred but not required.
- Excellent verbal and written skills.
- General understanding of brands and ecommerce.
- Added advantage
- o Experience in metadata or content related projects.

o Experience in preparing data reports in Excel.

o Experience in communicating with international clients via mail and video conferencing.