Gold Loan Officer

**Gold Loan Officer**:
Multiple locations
- Department
- WEST BUSINESS
- Job posted on
- Jan 17, 2025
- Employee Type
- Permanent
- Experience range (Years)
- 0 - N.A.

**I.** POSITION DESCRIPTION
- JOB TITLE
- Officer - Gold Loan
- GRADE
- AM-I
- DEPARTMENT
- Gold Loan
- LOCATION
- RO
- SUB-DEPARTMENT
- TYPE OF POSITION
- Full Time
- REPORTS TO
- Area Head
- REPORTING INTO
- NA

**II.** ROLE PURPOSE & OBJECTIVE
- Achieve and Exceed targets set for Number and Value of Gold Loans
- Primary contact for gold loan customers
- pitching product to them, explain all details about product, collect required documents.
- Coordinate with Branch team - ADO, BM, CRM, CCR, CROs, LOs and external members - BCs, DSAs leads etc.
- Resolve all field level queries of customer related to Gold Loan and manage regular collections.

**III.** SIZE OF THE ROLE
- FINANCIAL SIZE
- NON-FINANCIAL SIZE
- NA
- NA

**IV.** KEY DUTIES & RESPONSIBILITIES OF THE ROLE

**Business**
- Daily/ Weekly /Monthly achievement of the targets set for gold loan, both in volume and value terms as established for the branch
- Call/ visit eligible customers, pitch them about product and collect leads
- Do Out bound promotional activities for Gold Loan lead generation
- Coordination with feet on streets, DSAs and BC points
- Ensure proper collection of 0 - 90 DPD cases in the branch

**Customer**
- Ensure customers are educated about Gold Loan schemes/services offered by Ujjivan.
- Key focus on Out bond activities and generating leads from NTB and ETB customer pool
- Ensure Customer queries are dealt with promptly and accurately at field level
- Ensure smooth and prompt service from other partner channels to customers

**Internal process**
- Ensure compliance with lending guidelines, quality framework and audit requirements;
- Ensure that defaulting areas or negative area for gold loan need to be identified based on field observations
- Give constructive feedback on on-field and competitor activities
- Ensure all the necessary things like: availability of appraisers, loan related admin requirements etc. are in place

**Learning & Performance**
- To be up to date on all relevant circulars and all products/services offered in the Branch
- Ensure adherence to training man-days/ mandatory training programs for self and team
- Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self

**V.** MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS
- Educational
- Qualifications
- Graduate or Professional Post graduate in any discipline
- Experience (Years and Core Experience Type)
- Fresher, 1 years of Experience in any Asset product preferably Gold loan or 1.5 year experience within Ujjivan
- Certifications
- NA
- Functional Skills
- Ability to plan and coordinate
- Managing customer relations
- Gold Loan Product Knowledge
- Behavioral Skills
- Gold Loan Product knowledge
- Ability to speak and read regional language(s) and English
- Has good verbal fluency and uses simple, clear and purposeful language.
- Good Computer knowledge.
- Performance oriented
- Competencies
- NA

**VI.** Performance Matrices
- Balance Scorecard Perspective
- Key Result Areas
- Key Performance Index

Business

Business Growth
- Total Gold loan disbursed (Plan vs. Actual)
- Leads conversion rate

Bottom-line
- Cross Sell Numbers

Customer

Customer Retention
- % conversion of Renewal eligible customers

Internal Process

Portfolio Health
- % Reduction in PAR (0 - 90 days)

Fraud Control
- No. of frauds in gold

Learning & Development

Performance management
- Adherence to timelines for completion of PMS for self

Training
- No. of Training Man days attended

**VII.** KEY INTERACTIONS
- INTERNAL
- EXTERNAL
- ADO-Gold Loan, BOO-SFB, CCR-URC
- Appraiser
- Cashier
- Competitors in Gold Loan
- CCR
- Other Channel Partners
- Regional Product, Credit, Operations, Collections, Audit and Vigilance
- CRO, LO, SO, RO