Front Office Executive

2 weeks ago

Ambalathara Thiruvananthapuram Kerala, India National School Full time

1. To take complete charge of patients relations and complaints activity. Serves as liaison between the patients, their families and the organization’s, administration and physicians for thorough and timely resolution of issues, concerns and complaints.

2. Provides patients and their families and other healthcare consumer’s assistance and support when raising issues and concerns. Coordinates complaint process according to current hospitals regulations and standards.

3. To maintain confidentiality, respect, and dignity for all patients and relatives.

4. Serves as a central resource for information concerning patient’s rights and responsibilities, advance directives, and ethical issues. Provides consultation on issues that impact patient rights, etc.

5. To oversee the front office counter in guiding and welcoming patients and greet them cheerfully, assisting according to their sickness complaints and guiding them to the appropriate doctor’s and location.

6. Ensure that all patients got registered according to the hospitals protocol and giving permanent **MR No. (Medical Record Number)**

7. Welcome the Patient/ Visitor with a warm smile, find the purpose, guide and provide relevant information to patients and their relatives/attendants as required

8. Assisting patients and their attender’s in getting admission and giving appropriate guidelines and information according to the hospitals policies and protocol.

9. Handling patient’s attender, wards visiting timing, ensuring that one attender goes at a time.

10. Answering phone calls within two rings. Learn and understand all about the Hospitals - so as to be able to give answers to satisfy those who enquire or questions you to answer, note down specific information; then transferring calls to the concerned department and staff and ensure that no calls go unanswered.

11. Arranging transport facilities to the patients while discharging or shifting patients from one building to another building.

12. To visit patients in the wards / rooms and counsel them as per their needs and ensure the best services is provided to them during their stays in the hospitals.

13. Coordinate with other department personnel and ensure smooth functioning of the place of work allotted.

14. To manage and maintain the patient complaint database and generate monthly reports.

15. To build effective relationships across work groups by treating fellow employees with courtesy, respect and inclusiveness, maintaining positive attitude and takes responsibility for assignment.

16. Any other task assigned by the HOD from time to time

**Job Types**: Permanent, Full-time

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Ambalathara, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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