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Tele Counselor

4 weeks ago

Gurugram Haryana, India StarMaxx HR Services Full time

**Key Responsibilities**

  • Make outbound calls to potential clients/students to explain services or programs.
  • Handle inbound queries and provide accurate information and counseling.
  • Maintain detailed records of interactions using CRM systems.
  • Follow up with leads and ensure timely responses.
  • Understand the client’s needs and provide customized solutions or advice.
  • Meet daily/weekly/monthly targets for calls, conversions, or follow-ups.
  • Coordinate with internal departments (admissions, sales, healthcare team, etc.) to ensure smooth onboarding.
  • Maintain professionalism, empathy, and confidentiality at all times.

**Required Skills & Qualifications**

  • Bachelor's degree in any field (Psychology, Education, Social Work, or related fields preferred).
  • Excellent verbal and written communication skills in [languages, e.g., English, Hindi].
  • Prior experience in tele-counseling, telemarketing, or customer service is a plus.
  • Basic computer literacy and experience using CRM tools.
  • Good listening and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving abilities and emotional intelligence.

**Preferred Qualifications**

  • Experience in [industry-specific, e.g., education, mental health, EdTech, wellness].
  • Multilingual skills.
  • Familiarity with virtual communication tools (Zoom, Google Meet, etc.).

**Benefits**

  • Competitive salary and performance incentives.
  • Training and professional development opportunities.
  • Flexible working hours (if applicable).
  • Remote working options (if applicable).

Pay: ₹16,000.00 - ₹35,638.31 per month

Work Location: In person