Tele Counselor
3 days ago
**Key Responsibilities**:
- Make outbound calls to potential clients/students to explain services or programs.
- Handle inbound queries and provide accurate information and counseling.
- Maintain detailed records of interactions using CRM systems.
- Follow up with leads and ensure timely responses.
- Understand the client’s needs and provide customized solutions or advice.
- Meet daily/weekly/monthly targets for calls, conversions, or follow-ups.
- Coordinate with internal departments (admissions, sales, healthcare team, etc.) to ensure smooth onboarding.
- Maintain professionalism, empathy, and confidentiality at all times.
**Required Skills & Qualifications**:
- Bachelor's degree in any field (Psychology, Education, Social Work, or related fields preferred).
- Excellent verbal and written communication skills in [languages, e.g., English, Hindi].
- Prior experience in tele-counseling, telemarketing, or customer service is a plus.
- Basic computer literacy and experience using CRM tools.
- Good listening and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving abilities and emotional intelligence.
**Preferred Qualifications**:
- Experience in [industry-specific, e.g., education, mental health, EdTech, wellness].
- Multilingual skills.
- Familiarity with virtual communication tools (Zoom, Google Meet, etc.).
**Benefits**:
- Competitive salary and performance incentives.
- Training and professional development opportunities.
- Flexible working hours (if applicable).
- Remote working options (if applicable).
Pay: ₹16,000.00 - ₹35,638.31 per month
Work Location: In person
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