Hyperion Support Service

4 days ago

Bengaluru, India Enormous IT Full time

**Hyperion Support Service**

**Experience: 4+ years**

**Location: Remote**

24x7 **Technical and functional **support service for Hyperion Planning and Essbase including the following details:

- Conduct service request analysis
- Assisting with problem identification and problem reproduction through remote VPN/Zoom connection
- Assist in formulating an initial technical issue resolution plan
- Assist in executing the technical and functional issue resolution plan and adjusting such plan as appropriate as required
- Assisting with the creation of a reproducible test case required by Oracle Support Services and/or Oracle Development to resolve a service request and helping to determine a suitable workaround for the problem
- Assisting with potential workarounds
- Assisting with testing the proposed solution
- Conducting root cause analysis regarding an incident in Oracle Hyperion environment
- Performing research and/or testing regarding new features or functions of Oracle Hyperion or service requests, as necessary or when requested by customer

**Delivery model**:

- This is a **24x7** remote service, no onsite coverage required

**Considerations**:

- The products suite to be covered are EPM Hyperion Essbase, Planning.
- Perfect English, work in UK time zone.

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹1,427,655.66 per year

Schedule:

- Day shift
- Monday to Friday
- Rotational shift

**Experience**:

- total work: 4 years (preferred)
- Hyperion Planning: 4 years (preferred)
- Hyperion Essbase: 4 years (preferred)

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