Ticketing Executive

2 days ago

Chandigarh, India Tour Umbrella Full time

**Key Responsibilities**:

- **Ticket Reservations**: Handle ticket reservations and bookings for various modes of transportation, events, or services, ensuring accuracy and adherence to customer preferences.
- **Booking Management**: Process ticket bookings, amendments, and cancellations promptly and accurately, while following established company procedures.
- **Price Quotes**: Provide accurate and competitive price quotes for ticket options, packages, and additional services as required by customers.
- **Collaboration**: Coordinate with internal teams such as sales, operations, and customer service to ensure a seamless ticketing process and resolve any customer concerns.
- **Documentation**: Maintain organized and up-to-date records of ticket transactions, customer interactions, and other relevant information.
- **Upselling and Cross-Selling**: Identify opportunities to upsell or cross-sell additional services, packages, or upgrades to enhance the customer experience and maximize revenue.
- **Compliance**: Ensure compliance with industry regulations, company policies, and ethical practices in all ticketing transactions.
- **Problem Resolution**: Address and resolve any issues or discrepancies related to ticketing, payments, or customer concerns in a timely and effective manner.
- **Reports**: Generate and analyze periodic reports on ticketing trends, customer preferences, and performance metrics to contribute to business insights and improvements.

**Qualifications and Experience**:

- Minimum of 2 years of experience in a similar ticketing role, preferably in the [industry/sector].
- Proficiency in ticketing software and reservation systems, such as [specific software names].
- Strong communication skills, both written and verbal, with the ability to interact with customers professionally and courteously.
- Excellent organizational skills and attention to detail to ensure accurate booking processing and documentation.
- Problem-solving abilities to address customer inquiries, complaints, and issues effectively.
- Familiarity with [industry/sector] regulations and compliance standards related to ticketing operations.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong teamwork and collaboration skills to work effectively with cross-functional teams.
- High level of integrity and ethical conduct in handling customer transactions and sensitive information.
- Flexibility in working hours, including evenings, weekends, and holidays, as required by business demands.

**Salary**: ₹12,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Speak with the employer**
+91 9041005345

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