Customer Support Executive

2 weeks ago

Mumbai, India V2Solutions Full time

ID: 237 | 1 - 3 yrs | Mumbai | careers
- **Roles** **& Responsibilities**:

1. Obtain client information via phone calls and verification of the details.
2. Determine data sanctity by comparing existing information to obtained information.
3. Maintain communication standards outlined by the client policies.
- 4. Maintain and improve quality by adhering to guidelines and recommend improvements to the Standard Operating Procedures (SOPs)
5. Ensure accurate documentation of the verified information in the CRM/ client provided tool.
6. Follow the client defined questionnaire without any deviation.

**Skills**

**Functional/Technical** **Skills**

1.Should be equipped with soft skills such as:
a. Grabbing the customer’s attention

b. Make them feel valued

c. Respect their time

d. Verbal communication

e. Active listening skills.

2. Has understanding and can comprehend US customers and their accent.

3. Neutral accent. (US accent preferred)

4. Attention to detail

5. Data entry skills.

6. Customer focus

7. Professionalism

8. Multitasking

  • Customer Support Executive

    3 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service Executive Experience- Fresher to 2 Years Location- Mumbai JOB DESCRIPTION Should knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level. DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.

  • Customer Support Executive

    3 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service Executive Experience- Fresher to 2 Years Location- Mumbai JOB DESCRIPTION Should knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level. DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.

  • Customer Support Executive

    3 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service Executive Experience- Fresher to 2 Years Location- Mumbai JOB DESCRIPTION Should knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level. DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.

  • Customer Support Executive

    3 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service Executive Experience- Fresher to 2 Years Location- Mumbai JOB DESCRIPTION Should knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level. DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.

  • Customer Support Executive

    3 days ago

    Mumbai, Maharashtra, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTIONShould knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level.DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Customer Support Executive

    3 weeks ago

    Mumbai, Maharashtra, India, Maharashtra APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTION Should knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level. DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Customer Support Executive

    3 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTIONShould knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level.DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Customer Support Executive

    3 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTION Should knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level. DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Customer Support Executive

    3 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTION Should knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level. DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Customer Support Executive

    3 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTION Should knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level. DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.