Candidate Care Agent

2 days ago

Gurgaon, India Cielo Talent Full time

**Company Description**:
Cielo is a brand that reflects our big idea - that talent is rising - and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.

Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by NelsonHall.

**Location Specifics**: Gurugram, Haryana, India (India Delivery Center)
**Specific Needs**: Customer experience background (preferred)
**Language Requirement**: Native Language; English
**Position Setup**: Onsite (Work from Office); will follow 8am to 5pm CST (7:30pm to 4:30pm IST); Tuesday to Saturday

**Duties and Responsibilities**:

- Adapt communication style to different demographics.
- Promote service excellence through courteous, patient, and gracious interaction.
- Drive impression to resolution with internal sense of urgency, control of conversation, and active listening.
- Use judgment to escalate to proper party when needed.
- Develop in-depth knowledge and functional command of multiple applicant tracking systems.
- Utilize critical and innovative thinking to troubleshoot issues and offer resolutions
- Work to elevate the level of efficiency and service through collaboration, examining current processes to determine room for improvement, and suggesting best practices.
- Perform monthly sweeps and an annual audit of assigned tabs on shared resource.
- Other duties as assigned.

**Qualifications**:
**Education**:

- High School diploma or equivalent required. Associate’s degree preferred.

**Experience**:

- Minimum of one year of experience in a business or office environment utilizing the required customer service and administrative skills.

**Exposure**:

- Proficiency with the Microsoft Office suite, including Outlook and Excel.
- Typing skills with a minimum of 40 WPM.

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