F&b Associate

JOB DESCRIPTION: FOOD & BEVERAGE ASSOCIATE

Job Purpose: To provide a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations.

Reports to: Restaurant Manager

Department: Food & Beverage

Key Duties and Responsibilities:

- Assist in creating a warm and welcoming environment for our guests Ensure that guests are seated and provided with menus promptly.
- Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times.
- Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have.
- Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately.
- Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times.
- Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner.
- Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required.
- Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management.
- Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures.
- Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary.
- Assist in the set up and preparation, and provide service duties for functions as required.
- Support the kitchen staff as and when required and in accordance with hygiene and safety regulations.
- Ensure that all front of house and guest areas are well maintained at all times.
- Any other duties as directed by the Restaurant & Bar Manager or other member of the management team.

Key Requirements for the Role:

- Experience of working in a similar role and/or environment (preferably in a mid-scale restaurant within the hotel, leisure or hospitality industry would be a distinct advantage)
- Basic Food Hygiene Certificate (desirable)
- Accurate and efficient cash handling skills
- High standard of personal presentation
- Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels.
- Ability to take initiative and resolve queries in a practical and positive manner.
- Passion for delivering exceptional guest service.
- Courteous and pleasant attitude towards guests and colleagues.
- Ability to work as part of a team - Good attention to detail.
- Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging environment with minimum supervision.
- Positive and flexible approach to work (weekend and evening work will be required).
- Confident and outgoing personality.

**Job Types**: Full-time, Permanent

**Salary**: Up to ₹16,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- Rotational shift
- Weekend availability

Application Question(s):

- Are you willing to work for a remuneration as per industry standards, maximum up to INR 16,000 In-hand / Per Month.

**Experience**:

- total work: 1 year (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Ability to Commute:

- Karjat, Maharashtra (required)

Ability to Relocate:

- Karjat, Maharashtra: Relocate with an employer provided relocation package (required)

Work Location: In person