Configuration Owner

KONE’s IT department manages and develops cutting-edge IT solutions worldwide to support KONE’s business and KONE employees to perform at their best.

We are now looking for a

Configuration Owner, Salesforce Enterprise Platform

You will own KONE’s configuration, development and design related to Salesforce horizontal cross-solutions capabilities, like Access Management, Platform Performance, Sharing, Security, Data Architecture, Integration Architecture, Release & Deployment Tools, Data Backup & Restore Solution, etc.

As the Configuration Owner you will lead and guide internal and external teams in developing and implementing Salesforce-based solutions and processes. You will validate and approve all designs and work closely with Solution Teams and Architects to drive solution architecture, enabling high performance, maintainability, scalability and security.

You will be responsible for producing monthly reporting scorecards on the areas you own (horizontal capabilities listed above). You will therefore be working very closely with the other solutions/clouds Configuration Owners and the Architect on the Salesforce Platform Team.

The Configuration Owner is also responsible for establishing guidelines, processes and building a close working relationship with KONE’s Development and Operations teams. Both are run by outsourcing partners.

Main responsibilities:

- Owns the technical solution and related configuration within his/her area of responsibility
- Accountable for technical designs and implementation prior to build or changes in production for cross solutions changes
- Controls that all changes are recorded, and that change management process is followed
- Gives guidance to external parties in implementing technical solutions (configuration and custom code)
- Owns technical documentation related to the platform capabilities, processes and tools
- Produces monthly reporting scorecards
- Works closely with development and operation teams
- Establishes configuration and development guidelines & supports process development in areas he/she is responsible for
- Supports in defining data model & and controlling data integrity for the solutions he/she is responsible for
- Supports AMS (Solution Lead) and KONE Service/Change/Release Managers in problem management
- Discovers / explores new off-the-shelf capabilities for platforms in their area of responsibility
- Supports solutions license management

Skills, Education and Experience
- M.Sc. degree or equivalent
- Minimum professional experience 12 years with minimum 8 years in Salesforce
- Expertise and hands on experience in Salesforce Sales and Service Cloud products and their implementation
- Experience in Marketing Cloud will be an added advantage
- Knowledge of Heroku platform is a plus
- Good knowledge of handling & simplifying Salesforce data integration designs with backend systems like SAP, IoT etc.
- Should possess Salesforce App Builder and Developer certifications minimum. Other Salesforce certification(s) are an added advantage
- Experience with CI/CD and DevSecOps processes and tools
- Demonstrated track record of clear achievements from previous positions held
- Experience with ITIL processes
- Experience in leadership and matrix organizations
- Experience with supplier collaboration / collaboration with AMS partners
- Experience in working in international environment with stakeholders distributed globally
- Excellent stakeholders’ communication skills (both written and oral)
- Excellent Change Management skills
- Analysis and Problem solving
- Excellent collaboration and communication skills in English

We offer:
Right now, KONE is building up a unique community, aiming to provide the most advanced solutions for its customers and lifting the customer experience to the top. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other