Client Coordinator

4 days ago

Kokapet Hyderabad Telangana, India Zennara Clinic Full time

**First Point of Contact**:Greet clients warmly, serve as the primary point of contact, and answer inquiries about services and products.
- **Appointment Management**:Schedule, confirm, reschedule, and cancel client appointments.
- **Service & Product Promotion**:Actively promote treatments, packages, skincare products, and any available discounts or promotions to clients.
- **Client Experience**:Ensure a clean, organized, and welcoming environment for clients and provide excellent customer service throughout their visit.
- **Inquiries & Feedback**:Address client concerns, complaints, or questions with professionalism and empathy, escalating issues to management when necessary.

Administrative & Operational Support
- **Check-in/Check-out**: Handle client check-ins, process payments, and manage billing, insurance verification, and co-payments.
- **Record Keeping**: Maintain accurate client records, update Electronic Medical Records (EMR), and manage patient files, ensuring confidentiality and compliance.
- **Office Management**: Perform general administrative tasks like filing, faxing, and managing office supplies.
- **Inventory**: Monitor and potentially order medical supplies and injectables.
- **Clinic Maintenance**: Ensure the front desk and waiting areas are clean, tidy, and organized.

Team & Management Support
- **Internal Coordination**: Coordinate with aesthetician, therapists, and other staff to ensure efficient clinic operations and support.
- **Rostering**: Assist in creating and managing team schedules.
- **Reporting**: Help prepare reports and documents for management and assist with marketing initiatives.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

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