Collector

Company Description

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

**Job Description**:
**ABOUT THIS JOB**

At Nielsen, a Collector performs the collection process in order to ensure payment of invoices according to the policies and procedures in Nielsen. Collecting accounts receivable allowing its operation in terms of Nielsen cash flow

**RESPONSIBILITIES**
- Responsible for monitoring and maintaining assigned accounts
- Customer calls, and any correspondence, customer reconciliations in order to follow-up collection in a fast paced goal oriented
- Define in conjunction with I2C Manager and Revenue Controller collection target according to the process
- Monitor and record customer account details for non payments, delayed payments and other irregularities (disputes)
- Identify overdue portfolio to avoid possible contingencies in the recovery of resources based on the policy of procedures established in Nielsen
- Escalate with Revenue Controller and CS to determine actions in conjunction with the commercial area to recover past-due portfolio resources based on internal Nielsen process
- Request and support re-invoicing according with client's specifications, follow-up with revenue associate and provide any clarification
- Providing customer service regarding collection issues, process and review account adjustments, resolve client disputes and short payments
- Accountable for reducing delinquency for assigned accounts
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
- Dispatch invoices to the client, could be by mail, mailing or portal sites
- Must communicate & follow up effectively with Client Service / Revenue Controllers regarding commercial disputes resolutions and additional actions to accelerate the collection process
- Establish and maintain effective and cooperative working relationships with Revenue Associates to accelerate actions financial disputes resolution
- Support Cash Applications team on invoicing reconciliation, payments identifications

**Qualifications**:
**A LITTLE BIT ABOUT YOU**

A successful Collector will ensure all basic key performance indicators pertaining to Account Receivables ageing, Collection target fulfilment, average time on disputes resolution and DBO are achieved for the respective market. S/he will have built a successful working relationship with Revenue Associates and Revenue Controllers.

**QUALIFICATIONS**
- Degree in Finance or Accounting preferred
- Fluency in English and local language mandatory; third regional language preferred
- Experience working in multinational, multi-cultural environment
- Experience working with remote counterparts
- Experience working in Collections

Additional Information

**About NIQ**

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.

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**Our commitment to Diversity, Equity, and Inclusion**

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
- NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process._