Systems Integration Advisor

2 days ago

Bengaluru Karnataka, India NTT DATA Full time

**Req ID**: 334264

We are currently seeking a Systems Integration Advisor to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

**Responsibilities**:
Daily tasks to be performed:
Working with the client's processes (incident, problem, change management).

Communicating and working closely with the users and the client.

Daily meetings with the team, occasional meetings with the client.

Problem analysis and documentation.

Performing root cause analysis.

Source code analysis.

Responsible for monitoring and responding to open tickets submitted through an incident management system.
Troubleshoot and escalate alerts that cannot be resolved to appropriate section.
Prioritize and handle service requests and incidents.
Progress issues and provide relevant information for troubleshooting or for clarification.
Identify opportunities for process improvement and contribute to departmental initiatives.
Work collaboratively with Account Managers on change requests, managing issues and establishing priorities.
Handle late night and weekend emergency support on as required.
Resolve system problems during non-business hours or backlogs by providing off-hours support as needed.
Develop scripts works with team to automate repeatable manual tasks.
Rotational Shift/ On call requirement is required in future.
Lead the team and clarify their technical queries on Mainframe technologies.
Primary Skills: COBOL/JCL, IBM WebSphere MQ

Secondary Skills: DB2

Reporting and presenting to client.
Single Point of Contact for the team.
Good Communication.

Language: German (Optional). Good to know to read, write and speak in German language.

**About NTT DATA

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