Guest Relations Executive

16 hours ago

Connaught Place Delhi Delhi, India SaltStayz Hospitality Pvt. Ltd. Full time

We are currently seeking a Guest Relations Executive to join our team. As the Guest Relations Executive, you will play a vital role in ensuring that all guests have a memorable and enjoyable experience at our establishment. You will be responsible for creating a welcoming environment, providing exceptional service, and building strong relationships with our patrons.

Key Responsibilities:

- **Guest Experience Management**:

- Welcome guests warmly and ensure their needs are met throughout their visit.
- Monitor the overall atmosphere and address any issues or concerns to maintain a positive experience for all guests.
- Handle guest feedback and complaints promptly and professionally.
- **Membership and Regulars Engagement**:

- Build relationships with regular patrons and members to enhance loyalty and satisfaction.
- Develop personalized strategies to recognize and reward frequent visitors.
- Coordinate special events or promotions to engage with the local community and attract new guests.
- **Team Leadership**:

- Lead by example and inspire the guest relations team to deliver exceptional service.
- Provide training and guidance to ensure all staff members understand and adhere to service standards.
- Foster a positive and supportive work environment to maximize team performance.
- **Communication and Coordination**:

- Serve as the primary point of contact for guest inquiries, reservations, and special requests.
- Collaborate with other departments, such as kitchen and bar staff, to ensure efficient service delivery.
- Communicate effectively with management to provide updates on guest feedback, operational issues, and opportunities for improvement.
- **Administrative Tasks**:

- Maintain accurate guest records and databases.
- Prepare reports on guest satisfaction, attendance trends, and other relevant metrics.
- Assist with budget planning and expense management for the guest relations department.

Pay: ₹11,736.56 - ₹21,000.00 per month

**Benefits**:

- Food provided
- Health insurance

Schedule:

- Day shift
- Fixed shift
- Morning shift
- Weekend availability

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 2 years (required)

Work Location: In person

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