IT Co Coordinator

2 weeks ago

Pune Maharashtra, India RISING MEDICARE HOSPITAL Full time

Address:

- **Survey No 4/1, Mundhwa - Kharadi Road,**_
- **behind Radisson Blu, Pandhari Nagar,**_
- **Kharadi, Pune, Maharashtra 411014**_

work days: Monday to Saturday.

**Job Summary**:
The IT Coordinator will be responsible for providing software support across all hospital departments, troubleshooting and resolving technical issues, coordinating with software service providers, and conducting training sessions for employees on hospital software systems.

**Key Responsibilities**:

- **Software Support & Issue Resolution**:

- Provide technical support for hospital management systems (HMS), EMR, billing, and other software used in the hospital.
- Troubleshoot and resolve software-related issues faced by different departments.
- Escalate complex technical issues to the software service provider and follow up for resolution.
- **Coordination with Software Vendors**:

- Act as the primary liaison between the hospital and software service providers.
- Ensure timely updates, patches, and maintenance of all hospital software.
- Work with vendors to customize software based on hospital requirements.
- **Training & User Support**:

- Conduct training sessions for employees on the usage of hospital software.
- Develop training materials, user manuals, and FAQs for staff reference.
- Provide ongoing support to ensure smooth software usage by all departments.
- **System Monitoring & Maintenance**:

- Ensure all software systems are running smoothly with mínimal downtime.
- Monitor system performance and suggest improvements where necessary.
- Maintain documentation of IT issues and their resolutions.
- **Security & Compliance**:

- Ensure hospital software complies with healthcare data security regulations.
- Implement access control measures to safeguard patient and hospital data.
- Educate staff on best practices for IT security and data privacy.

**Required Qualifications & Skills**:

- **Education**: Bachelor's degree in Computer Science, Information Technology, or a related field.
- **Experience**: 2+ years in IT support, preferably in a hospital or healthcare setting.
- **Technical Skills**:

- Experience with hospital management systems (HMS), EMR, and other healthcare-related software.
- Knowledge of troubleshooting software issues and working with service providers.
- Basic understanding of database management and networking.
- **Soft Skills**:

- Strong communication and training skills.
- Problem-solving and analytical thinking.
- Ability to work independently and coordinate between departments.

**Work Environment**:

- Full-time role based in the hospital.
- May require occasional on-call support for critical IT issues.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Shift:

- Day shift

Work Days:

- Monday to Friday

Work Location: In person

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