Master Trainer

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours
**Position Title**: Master Trainer - Facilitation & AI Skill Building
**Location**: Remote
Role Summary
The Master Trainer - Facilitation & AI Skill Building will be at the forefront of Adobe's next-gen enablement strategy—combining deep facilitation expertise with simulation design and AI-powered learning systems. This role will focus on building scalable, self-led skill building ecosystems, designing real-world simulations, and operationalizing AI-driven learning journeys that personalize development across roles, maturity levels, and regions.
**Core Competencies**:
Advanced Facilitation & Simulation Design
Ability to lead live, engaging, scenario-based sessions across diverse learner personas.
Skilled in building simulations that reflect real-world ICX interactions and decision-making flows.
Competence in embedding branching logic and adaptive outcomes into training design.
AI-Driven Learning Innovation
Experience in leveraging generative and adaptive AI to create personalized learning journeys.
Working knowledge of AI-based tools for content localization, tone transformation, and role-based learning.
Comfortable setting up and managing AI assistants/chatbots for learner support.
Data-Driven Enablement Strategy
Ability to identify patterns in learner data and iterate solutions for improved outcomes.
Experience working with dashboards, LMS data, and assessment tools to refine content.
Cross-Functional Collaboration & Integration
Ability to co-create with PMMs, instructional designers, sales teams, and product SMEs.
Skilled in embedding enablement tools like playbooks, pitch decks, and product battlecards into training experiences.
Capacity to evangelize tool adoption and coach others on integrating enablement tools in daily workflows.
Enablement Tool & Platform Fluency
Hands-on experience with enablement ecosystems including simulations, LMS, CRM-integrated playbooks, and AI copilots.
Comfortable operating in fast-paced, tool-rich environments that require ongoing content and system updates.
Innovation & Continuous Learning Mindset
Strong research orientation to keep up with trends in AI, learning science, and simulation frameworks.
Willingness to experiment with new formats, pilot AI plug-ins, and recommend platform innovations.
Strategic thinking around scaling best practices and building a self-led learning culture.
Communication & Influence
Clear, persuasive communicator with the ability to lead knowledge-sharing sessions and workshops. Excels in storytelling, instructional clarity, and business communication—adapting tone and messaging based on learner profile, cultural context, and engagement objectives. Key Responsibilities: Simulation & Facilitation Leadership - Design and deliver immersive, real-life ICX simulations aligned with Adobe product suite and customer engagement frameworks. - Facilitate interactive training sessions that build capabilities across ICX - Use real-time tools (e.g., battlecards, pitch decks, call recordings, and Converse AI) to simulate customer scenarios. - Embed decision trees and branching logic into simulations for personalized skill development. AI-Enabled Learning Innovation - Build adaptive learning paths using AI models based on learner behavior, role maturity, and performance patterns. - Implement AI-driven content localization, tone adaptation, and language transformation for a global learner base. Learning Optimization & Data Analysis - Monitor learning impact using dashboards to analyze engagement, retention, and transfer of skill. - Use feedback loops and performance metrics to iterate simulations and training design, continuously improve learning experiences - Collaborate with platform teams to integrate tracking systems for real-time assessment. - Set up and monitor AI-powered chatbots and assistants for 24/7 learner interaction and Q&A. Collaboration & Playbook Integration - Partner with instructional designers, PMMs to embed sales playbooks into simulation workflows. - Maintain playbook alignment with latest Adobe product capabilities, industry use cases, and ICX vision. - Act as a champion for tool adoption—advocating for the effective use of AI-based productivity and learning platforms. Research & Strategic Enablement - Stay updated with innovations in Sales, Generative & Agentic AI tools a