Urgent Opening

6 days ago

Vashi Navi Mumbai Maharashtra, India Param Shishya Full time

One of our leading client from Healthcare (Homeopathy) is looking for Customer Care Executive.

This role would be responsible for Patient Care, Patient Support

KEY RESPONSIBILITIES (KRA)

Manage large amount of incoming & outcoming calls
- Generates Sales Lead
- Provide accurate, valid & complete information by using the right method/ tools
- Meet personal/ customer(patient) service team sales targets & call handling quotas
- Handle complaints, provide appropriate solutions & alternatives within the time limits; follow up to ensure resolution
- Keep Records of customer (patient) interactions
- Follow communication procedures, guidelines & policies
- Take the extra mile to engage customers(patient)
- To look for opportunities to improve revenue generating activities as well as improve operational efficiencies within the department
- To prepare daily, weekly and monthly performance reports for review and to complete necessary administrative tasks
- To provide satisfactory resolutions to customer(patient) issues escalated from the Contact Centre Agents
- Ensures employees have appropriate training and other resources to perform their jobs.
- Setting targets for both individuals and teams
- Measuring the performance of both individuals and teams
- Offering Advisors guidance and feedback
- Being responsible for performance management
- Identifying areas of underperformance
- Creating performance improvement plans
- Creating and maintaining a positive culture
- Developing plans for the use of new leads, tools and technologies.

**Skills**:

- Excellent leadership and interpersonal skills
- Demonstrated service excellence at a senior level
- Customer Orientation & ability to adapt/ respond to different types characters
- Ability to manage and motivate staff within a team environment
- Excellent written and verbal communication skills
- Good decision-making and problem-solving skills
- Attention to detail, initiative and set high standards
- Ability to prioritize work and workloads across a team

Other Parameters

Education - Any Graduate

Minimum 3 years Experience require as Patient Care executive / Customer Care Executive

**Salary**: ₹18,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Vashi, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Outbond Calling: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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