Independent Contractor

Date: Oct 28, 2025
- Job Requisition Id: 62961
- Location: Pune, MH, IN Pune, IN

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

**We are looking forward to hire IT Service desk Professionals in the following areas**:
**Experience**:

- 3-5 Years
- ROLE AND RESPONSIBILITIES
- Provide technical support to end-users for hardware, software, and network issues.
- Assist in the setup, configuration, and maintenance of desktops, laptops, and peripheral devices.
- Perform routine system checks to ensure desktop systems are running efficiently.
- Microsoft Applications support and repair like Outlook, office, divers and Group Policies.
- Experience with Windows and iOS device enrollment in Intune - AutoPilot for device deployment and management.
- Knowledge of Active Directory interactions with end-users regarding breakdowns/troubleshooting.
- Assist with the installation and configuration of new hardware or software, ensuring compatibility with existing systems.
- Maintain accurate records of all IT support requests, incidents, resolutions, and patching activities.
- Update knowledge base and documentation for commonly encountered issues and resolutions.

**Required Technical/ Functional Competencies**:

- CERTIFICATIONS:
Any of the below or combination of Certifications is required for Service desk support.
- ITIL V4 (Understanding Incident Management and Service Request Management)
- ITSM (Any tool, Understanding of Concepts)
- Monitoring (Any tool, Understanding of Concepts)

QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Educational Degree - Any Engineering / Graduation degrees / DIPLOMA
- Should have basic knowledge on Active directory concepts in windows.
- Should have basis knowledge on networking concepts.

EXPERIENCE
- 5+ years’ experience in IT Service Desk Support

BEHAVIORAL ATTRIBUTES
- Customer Centricity and Ownership of Customer requirements
- Learn and be Curious for new things, willing to upskill and cross skilled.
- Maintain Highest Standards in every transaction, connect, services, and processes.
- Manage Stakeholders (Internal and Customer) Proactively
- Articulate ideas clearly and logically to others and is attentive in interactions.
- Identifies the target audience for communication and carefully listens to their opinions and feedback.
- Ability to work in Teams.

**Required Behavioral Competencies**:
**Accountability**:

- Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team.

**Collaboration**:

- Participates in team activities and reaches out to others in team to achieve common goals.

**Agility**:

- Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.

**Customer Focus**:

- Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.

**Communication**:

- Targets communications for the appropriate audience, clearly articulating and presenting his/her position or decision.

**Drives Results**:

- Sets realistic stretch goals for self & others to achieve and exceed defined goals/targets.

**Certifications**:

- Service Desk: Mandatory: ITIL V4 Foundation, MD - 101; Desirable: Microsoft 365 Fundamentals- Microsoft 365 Certified: Modern Desktop AdministratorAt YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

**Our Hyperlearning workplace is grounded upon four principles**
- Flexible work arrangements, Free spirit, and emotional positivity
- Agile self-determination, trust, transparency, and open collaboration
- All Support needed for the realization of business goals,
- Stable employment with a great atmosphere and ethical corporate culture