Commercial Service Gm

**Job Title**:
**Commercial Vehicle Service General Manager**

**Location**:
Chhatarpur

**Department**:
Service Department - Commercial Vehicles

**Reports To**:
Director of Operations / General Manager / Dealer Principal

**Job Summary**:
**Key Responsibilities**:

- Lead and manage daily operations of the commercial service department, including technicians, service advisors, parts staff, and support roles.
- Ensure the department meets or exceeds performance goals related to customer satisfaction, revenue, profitability, and efficiency.
- Oversee scheduling, diagnostics, repairs, inspections, and preventive maintenance of commercial vehicles.
- Monitor and improve KPIs (e.g., labor hours, parts usage, technician productivity, first-time fix rate).
- Drive high levels of customer service by ensuring prompt, professional communication and quality workmanship.
- Ensure compliance with safety regulations, environmental policies, and company standards.
- Develop and implement service strategies, workflow improvements, and cost-control measures.
- Manage relationships with fleet customers, vendors, and warranty providers.
- Hire, train, mentor, and evaluate service department staff.
- Oversee warranty claims, parts ordering, and inventory management.
- Prepare budgets, forecasts, and financial reports for upper management.
- Maintain cleanliness, organization, and safety of the service facility.

Pay: ₹500,000.00 - ₹1,000,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid time off

Work Location: In person