Customer Service Representative

2 days ago

Bengaluru Karnataka, India Arrow Electronics, Inc. Full time

**Position**: Customer Service Representative
**What You will Be Doing**

**Job Objective**:
To manage customer service for defined customers within the region, according to agreed service levels and defined business processes.
- All tasks to be carried out in a quality manner, consistent with the Company vision and values.
- Act as communication coordinator from the Service Centre towards assigned customers.
- Manage both EDI and manual customer order entry.
- Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
- Communicate with Asset and Supply Chain Planner and with the customers daily regarding the supply situation.
- Manage compliance with export rules for controlled products, including preparation of export licenses.
- Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
- Manage customer returns / RMA and invoice discrepancies.
- Communicate with the customers regarding order confirmation, shipping and tracking information.
- Create and send out defined reports to the customers on a regular basis.
- Occasionally participate in meetings with customers as required.
- Manage customer forecast communication both internally and externally.
- Analyze, escalate and take appropriate action on Shortages.
- Create new customer price agreements.

**Focus Areas**
- Quality of customer order
- Customer on-time delivery
- Quality of customer returns
- Process time for customer order
- Process time for order and shipping discrepancies

**What We Are Looking For**
- Any graduation with a minimum of 3 years of relevant experience in Electronic Component Industry
- Customer oriented with customer service background.
- Process driven and very strong in problem solving.
- High level of ownership and accountability for assigned tasks.
- Great team player.
- Good communication skills suitable for both internal and external communities.
- Can effectively cope with change and be comfortable with ambiguity.
- Ability to respond rapidly and professionally to the demand of a high-pressure commercial environment.
- Willing to work in a challenging and multicultural environment.
- English mandatory both verbal and written.

**What’s In It For You**

At Arrow Converge, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- Professional and personal development.
- Daily cooperation with customers and suppliers from EMEA/Americas/Asia regions.
- Friendly work atmosphere and fair work-life balance
- Medical Insurance
- Life Insurance
- Paid Time Off
- 5-Day Work Week
- Growth Opportunities
- On-site Café with Catering Option for Busy Lifestyles

**About Arrow**

**Location**: IN-KA-Bangalore, India (Trifecta Adatto) Converge

**Time Type**: Full time

**Job Category**: Business Support

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