Telecaller Recruitment Coordinator

3 days ago

Kundrathur Chennai Tamil Nadu, India Choice Siki Full time

**Roles and Responsibilities**:

- **Telecalling & Communication**:

- Handle incoming and outgoing calls from helpers and customers.
- Respond to messages from helpers and customers via WhatsApp and other communication channels.
- Guide helpers to follow the company's WhatsApp status updates for job opportunities.
- **Helper Recruitment & Document Collection**:

- Ensure all necessary documentation is complete and filed correctly for each helper.
- **Job Posting & Application Management**:

- Regularly post available job opportunities for helpers on WhatsApp status or other channels.
- Communicate job details to helpers who express interest and check if they meet customer requirements.
- **Profile Matching & Coordination**:

- Match suitable helpers with customer requirements and share helper profiles with customers.
- Assist with the replacement of helpers if needed.
- **Sales Closure**:

- Assist in closing sales by ensuring the right helper is matched with the customer's needs.
- Follow up with both customers and helpers to ensure a smooth process until final agreement.
- **Customer & Helper Support**:

- Provide support and clarification to both helpers and customers throughout the hiring process.
- Address any queries or concerns raised by either party to maintain a smooth coordination process.
- **Record Keeping & Reporting**:

- Report daily updates on calls, profiles shared, and successful placements to the management team.

**Qualifications**:

- **Education**:

- Minimum qualification: +12 (Higher Secondary School)

**Skills and Requirements**:

- **Communication Skills**:

- Strong verbal communication in Tamil and English
- Ability to handle phone calls and WhatsApp messaging effectively
- Polite, professional, and clear communication with helpers and customers
- **Coordination Skills**:

- Ability to handle multiple tasks such as posting job updates, responding to helper inquiries, and managing profiles
- Efficient in scheduling and managing communication between helpers and customers
- **Recruitment & Sales**:

- Basic understanding of recruitment processes
- Assist in sales closures by explaining job details and finalizing placements
- **Technical Skills**:

- Basic computer skills (Microsoft Office, Google Sheets/Docs)
- Comfortable using WhatsApp and managing status updates
- **Interpersonal Skills**:

- Strong customer service attitude with a solution-oriented approach
- Ability to build rapport with helpers and customers alike
- Patience in dealing with multiple inquiries and job matching
- **Record Keeping**:

- Able to report daily tasks and progress to management

**Additional Information**:

- **Interview Type**: Walk-in Interview
- **Interview Location**: Boopathy Avenue, 2nd Cross St, Kovur, Mehta Nagar, Kundrathur, Chennai, Tamil Nadu 600069.

Pay: ₹14,000.00 - ₹16,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Language**:

- Tamil (preferred)

Work Location: In person

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