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Global Care Executive

2 weeks ago

India One World International School Full time

India
- Full-Time
- 6th Mar 2025

**Qualifications**
- B.COM

**Overview**
- Witty International School Borivali

**Responsibilities**

**Roles & Responsibilities**
- Escalating all unresolved grievances of the parents to the RO for prompt resolution.
- Generating parent delight by ensuring high responsiveness and closing the loop with parent on all issues and keeping them updated.
- Efficiently guiding the parents on school systems and process and ensuring that the repository of updated information is available at all point in time.
- Handling the queries of the parents and ensuring that each parent interface ends with solutions.
- Being a central point of contact for all Leaving Certificate Request i.e. Verification of LC request forms, Request Generation, Intra department lesioning etc.

**Administrative Responsibilities**:

- Recording all grievance / LC Applications tracker as per the process guidelines.
- Maintaining complete and accurate data.
- Timely reporting of the internal generated reports e.g. customer enquiry and follow up trackers to the RO basis the internal agreed turnaround time.
- Scrutinising and maintaining all document records.
- Being an effective planner and organise the day to ensure all opportunities are maximised.
- Being an active participant in School events.

**Work Relations**:

- Reporting to the Relationship Officer of the centre functionally and for all administrative issues.
- Interfacing with all departments Academic /Non-Academic for any operational issue/s.
- Interfacing with potential and existing parents.

**Experience**:

- 1 - 3 Years of experience
- Experience in Education industry preferred.

**Qualification**:

- Post Graduate preferred, Graduation is a must.

**Skills Description**

**Roles & Responsibilities**
- Escalating all unresolved grievances of the parents to the RO for prompt resolution.
- Generating parent delight by ensuring high responsiveness and closing the loop with parent on all issues and keeping them updated.
- Efficiently guiding the parents on school systems and process and ensuring that the repository of updated information is available at all point in time.
- Handling the queries of the parents and ensuring that each parent interface ends with solutions.
- Being a central point of contact for all Leaving Certificate Request i.e. Verification of LC request forms, Request Generation, Intra department lesioning etc.

**Administrative Responsibilities**:

- Recording all grievance / LC Applications tracker as per the process guidelines.
- Maintaining complete and accurate data.
- Timely reporting of the internal generated reports e.g. customer enquiry and follow up trackers to the RO basis the internal agreed turnaround time.
- Scrutinising and maintaining all document records.
- Being an effective planner and organise the day to ensure all opportunities are maximised.
- Being an active participant in School events.

**Work Relations**:

- Reporting to the Relationship Officer of the centre functionally and for all administrative issues.
- Interfacing with all departments Academic /Non-Academic for any operational issue/s.
- Interfacing with potential and existing parents.

**Experience**:

- 1 - 3 Years of experience
- Experience in Education industry preferred.

**Qualification**:

- Post Graduate preferred, Graduation is a must.

**Skills**

Student Health

**Perks that make life at GSG even better**:
Discover a world of extraordinary perks that go beyond the ordinary, making your experience in our company truly exceptional.

**Live well**
- At GSF, we know that health is more than doctor visits and life is much more than work. That’s why we go beyond generous medical, dental, and vision benefits for you and your family.**Never stop learning**
- Want to explore data science, pick up new coding skills, or get that MBA? We love it Learning is everything around here, so we kick in serious cash for higher education**Take time to recharge**
- Not gonna lie — we work hard here. But we work smart, too, by balancing things out with vacations, holidays, and company breaks plus time off when personal or family challenges crop up.**Fuel your creativity**
- At GSF, Focus. Energy. Yummy snacks and those fizzy waters you love. It takes a lot to be creative all day, but we’ve got you covered. Practice meditation and mindfulness.