Collection Support Executive

5 days ago


Goregaon Mumbai Maharashtra, India Aditya Birla Finance Limited Full time

Responsible for ensuring compliance as per regulatory guidelines (both internal & external) and To carry out different Audits for field operations ensuring required process corrections. Managing Audits & Investigation for field agencies, with regards to customer complaints & as per the regulatory guidelines

Ensuring support during facilitation of RBI & internal Audits

Support mechanism for management for submission of Risk & Control Matrix

Field agencies audits for ensuring regulatory guidelines are place like availability of ID cards, system restriction access, adherence to Code of Conduct

Customer visits to ensure agencies are following the CoC guidelines

Investigation by visiting customer and agencies in case of any escalation / complaints

Supporting Customer Service & other functions by front ending for resolution

Ensuring relevant required actions basis the nature of complaints as per Consequence Management Matrix / As required

Minimum Experience Level
- 6 - 8 years

Job Qualifications
- Graduate


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