Sme, Analytics

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Deep understanding of Data Analytics Platforms and BI tools that he/she can support the needs from architecture governance approvals, building and/or integration to the enterprise infrastructure and support operational needs.

Understanding of the OSI layer, enterprise infrastructure and security, efficient data flow, physical resource capacity planning and it’s management.

Understanding Insurance business and data stories for analytical purposes is plus for considerations.

**Responsibilities**:
**Tableau Server Administration**:

- Install, configure, and maintain Tableau Server or Tableau Online environments
- Manage user accounts, permissions, site roles, and authentication methods
- Create and manage sites, projects, groups, and content organization within Tableau
- Monitor server performance, resource utilization, and platform health
- Perform regular server maintenance tasks, including backups, log reviews, and cleanup
- Troubleshoot server-related issues and coordinate with IT infrastructure teams as needed
- Plan and execute Tableau Server upgrades and patching in coordination with relevant stakeholders
- Implement and enforce data security and governance policies within the Tableau environment
- Manage both two node (active-standby) and multi-node clusters to ensure HA

**Performance Optimization**:

- Monitor and analyze Tableau dashboard and server performance to identify bottlenecks
- Implement performance tuning techniques for workbooks, data sources, and server configurations
- Optimize extract refresh schedules and manage background tasks efficiently

**User Support**:

- Provide technical support and guidance to Tableau users across the organization
- Assist users with data source connectivity, publishing, and general Tableau usage
- Develop and maintain documentation for Tableau best practices, server procedures, and user guides
- Potentially conduct training sessions for new and existing Tableau users

**Data Source Management**:

- Manage connections to various data sources, ensuring data integrity and security
- Assist users in publishing and managing data sources on the Tableau Server/Online
- Understand and implement best practices for data extracts and live connections

**Security and Compliance**:

- Administer security protocols and access controls within the Tableau environment
- Ensure compliance with company data governance and security policies
- Participate in audits and provide necessary documentation related to Tableau administration

**Preferred Qualifications**:

- Tableau Server Administrator certification
- Experience with scripting languages (e.g., Python, PowerShell, Unix Scripting, Tableau command line) for automation tasks
- Familiarity with database administration concepts and SQL
- Experience with cloud-based Tableau deployments
- Knowledge of data warehousing concepts and ETL processes
- Knowledge of network to support bandwidth assessment and related latencies
- Working knowledge of authentication concepts such SSO via SAML to Azure AD and/or OKTA
- Knowledge of WAF (Web Application Firewall)
- Knowledge of AWS load balancer or F5 Load Balancer
- Knowledge of DNS concept and implementation
- Knowledge of Firewall concept including CIDR(Classless Inter-Domain Routing)
- Highly Analytical and Problem Solver and can communicate well

**Job Category**:
IT - Application Development

**Posting End Date**:
17/07/2025