IT Executive

**Job Title**: IT Executive

**Department**: Information Technology
**Location**: Miramar Panaji Goa
**Position Type**: Full-Time

J**ob Summary**:
The IT Executive is responsible for managing and supporting the hotel’s technology infrastructure, ensuring the smooth operation of IT systems including networks, software, hardware, telecommunications, and hospitality-specific systems like PMS (Property Management System), POS (Point of Sale), and CRM. The role requires a proactive, service-oriented individual with a strong understanding of IT solutions tailored for the hospitality environment.

**Key Responsibilities**:

- Provide technical support to hotel staff for hardware, software, and network issues.
- Monitor and maintain the hotel’s IT infrastructure, including servers, switches, routers, and Wi-Fi networks.
- Ensure smooth functioning of core hospitality systems: PMS (Property Management System), POS (Point of Sale), telephone systems, and guest-facing technologies (TV, internet, etc.).
- Collaborate with vendors for system updates, upgrades, and technical support.
- Perform regular system backups, ensure data protection, and support disaster recovery planning.
- Monitor system performance and proactively resolve issues to prevent downtime.
- Maintain inventory of all IT equipment and software licenses.
- Implement cybersecurity measures and assist with audits and compliance requirements.
- Document IT procedures, incidents, and resolutions for knowledge sharing and tracking.

**Qualifications and Skills**:

- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Minimum 1-3 years of experience in an IT support role, preferably in the hospitality industry.
- Strong knowledge of networking, Windows servers, Office 365, and hospitality systems like Opera, MICROS, or similar.
- Familiarity with property-level systems integration.
- Excellent problem-solving and communication skills.
- Ability to work independently and under pressure in a fast-paced environment.

**Job Types**: Full-time, Permanent

**Benefits**:

- Provident Fund

Work Location: In person