Subject Matter Expert

1 week ago

Delhi, India Orange Business Services Full time

**About the role**:
Employee will be responsible for handling 24
- 7 customer setup on Cisco SDWAN (vManage,vCenter,Vbond etc)

Specialized in supporting Cisco SDWAN product & technologies /architectures with a broad technical competency (R&S/Security)

Design, Implementation during Projects & Organic growth projects

Overall responsibility of expert level for technical support (Incident, Problem, Critical Changes)

Driving Change management with POA, approvals, monitoring of effective change execution

Acts a single point of Technical contact during Technical Escalation Management

Driving the RCA’s for the Critical, Major Incidents

Able to Perform Audits on Customer Networks and recommend the Best Practices.

Perform Incident Management Including Serivice Request and Restoration for Major & High severity Tickets.

Understanding customer requirement and conducting POC \ Demos’s for new customers and solutions.

Risk Analysis & Mitigation in reference Customer Network.

Mentoring & training to team team competency enhancement

Support Business Based on Organisation requirement.

Submit Monthly Tickets Dashboard with Analysis

**About you**:
**CCIE Security -**
- excellent sound technical knowledge of SD-WAN & Viptela technologies.
- Working knowledge of cisco umbrela technologies.
- Working knowledge of Cisco ACI Data Centre technologies.
- Working knowledge of Cisco LAN, WAN, and Wireless is a requirement.
- In depth understanding of MPLS, BGP, EIGPR, QoS Traffic Engineering, and other networking protocols.
- Working knowledge of WAN Acceleration appliances.
- Working knowledge of Cisco SDWAN Viptela
- Excellent problem management and customer facing skills is a requirement.
- Good understanding of legislation and regulations around cybersecurity, privacy and data protection.
- Knowledge and experience working in an ITIL environment.
- Experience in automation and orchestration, including shell scripting.
- Experience with a major airlines company would be advantageous.
- Cisco certified resource CCNP R&S /Security
- CCIE Preferrable ,written if not Lab

**Additional information**:

**Department**:
Sales & Marketing Asia Pacific

**Contract**:
Regular

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