Customer Care Executive

3 days ago

Ahmedabad, India TSG Solutions Pvt. Ltd. Full time

About TSG Solutions:
**Job Description**:
Designation: Customer Care Executive (CCE) (work location - Ahmedabad)
International Voice Process - **Customer Service Representative for US clients**
- Customer Care Specialist must possess excellent English verbal and written communication skills
- BPO Executive must have ability to proactively understand customer issues and address it
- Must have Customer Centric approach
- Experience in International Customer Care Domain will be an added advantage and preferred
- Educational Qualification: Any Degree
- Salary is negotiable as per the experience and skill set.
- To take calls, chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.
- To ensure prompt and accurate information being provided with appropriate resolution
- To achieve operational targets as defined by for the process
- To maintain queue levels to agreed SLA targets levels

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Night shift

Supplemental pay types:

- Overtime pay

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

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