Customer Care International Bpo Ctc 33k

2 weeks ago

Malad Mumbai Maharashtra, India Kreez Consulting Full time

Are you passionate about delivering exceptional customer experiences? Join our team as a Customer Care Executive and be the voice of our company. We're looking for enthusiastic individuals who can provide top-notch assistance to our valued customers.

**Responsibilities**:

- Address and resolve customer concerns, aiming for first-call resolution.
- Maintain accurate records of interactions and transactions.
- Collaborate with cross-functional teams to ensure prompt issue resolution.
- Keep up-to-date with product knowledge to effectively assist customers.

**Requirements**:

- Excellent communication skills and a customer-centric approach.
- Problem-solving ability and patience when dealing with diverse customer situations.
- Proficiency in using customer service software and tools.
- Flexibility to work in shifts and adapt to changing customer needs.
- High school diploma or equivalent; relevant college degree is a plus.

**Perks and Benefits**:

- Competitive salary with unlimited incentives based on performance.
- Cab facility for convenient commute.
- Opportunities for skill development and career growth.
- Engaging and inclusive work environment.
- Health and wellness benefits.

**Job Types**: Full-time, Permanent

**Salary**: ₹20,296.41 - ₹28,935.81 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

**Speak with the employer**
+91 9354855504

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