Clinical Operations Associate Intern

**About betterway**

BetterWay is an outcome focussed, full-stack, chronic care platform, deeply rooted in the Ayurvedic science of holistic medicine.

We own the Patient journey end to end, making it transparent and accessible for Urban users, who suffer from a chronic health disorder.

To fulfill this promise, our gene has two intrinsic values:
**Patient ownership** i.e. owning the patient journey end to end via the diagnosis, panchakarma, medicine, and diet counseling

**Platformization** i.e. Stitching the digitally native journey of every experience touchpoint which provides the end user transparency, standardization, and measurability.

**Scale & Growth Outlook**

By the 5th year into its journey, BetterWay would be on it's way to treat 5 lakh patients annually. This feat will be achieved by protocol driven superspeciality among top 4/5 Chronic ailments. Enabled by a world class, IP owning care community of nearly 600+ clinicians and 800+ Paramedics. In this journey, BetterWay IP Medicines and Supplements will be directly consumed by 10Lakh+ Happy users family of BetterWay treated patients. BetterWay will be a India's trusted household name & default reference point, for all things related Ayurvedic medicine, treatment and supplements.

**What is needed of you?**

As the Clinical Operations Intern, you will be at the heart of our commitment to delivering exceptional Ayurvedic treatment and care.

At BetterWay you will play a critical role in ensuring our multi-specialty Ayurvedic day-care centers deliver a world-class patient experience.

You'll manage the operations of our state-of-the-art OPD facilities, including day procedure and preparation rooms, while seamlessly coordinating with our expert doctors and paramedics to deliver holistic, evidence-based care.

You will play a key role in optimizing processes using a technology-first approach, from managing clinical supplies and therapy schedules to overseeing patient journeys and handling any operational escalations.

Your role will span into the following ownership areas:
**OPD Escalation and Fulfillment Risk Management**:Handle any escalations related to OPD services, patient complaints, or operational challenges. Proactively identify potential risks to OPD fulfillment and develop strategies to mitigate and solve these issues promptly **Manage OPD Operations**:Oversee day-to-day operations of our OPD, including patient check in, and patient flow management.

**Therapy Schedule Management**:Develop and manage therapy schedules, coordinating with technicians and therapists to ensure optimal utilization of resources and smooth patient transitions between therapies.

**Technician Roster Management**: Create and maintain the roster for technicians, ensuring adequate staffing levels to meet patient needs and minimize wait times.

**Supply Management**: Monitor and manage inventory levels of therapy supplies and other medical essentials. Coordinate with stakeholders to ensure timely replenishment and avoid any supply shortages..

**Patient Experience**:Ensure high levels of patient satisfaction by managing wait times, addressing patient concerns, and optimizing OPD processes.

**Data Management**: Maintain accurate records of patient visits, treatments, follow-ups, and other relevant data.

**Stakeholder Communication**:Liaise with internal stakeholders, including the medical team, administrative staff, and management, to ensure smooth operations.

**Accelerated Career Path with BetterWay**

1. Clinical Operations Associate (Intern)

2. Assistant Manager - Clinical Operations

3. Manager - Clinical Operations

**What we desire?**

Patient Ownership - Each Users Clinical journey and Experiential Journey is paramount for BetterWay.

Win-Win attitude with the key stakeholders of Central ops i.e. Doctors and the Paramedics fronting the patient.

Natural Multitasker and ability to handle fragmentation.Your role will demand higher weightage towards being at the front i.e. at BetterWay centres, with a balanced presence at the HQ for planning, reviews and general meetings

Street-smart attitude and a willingness to push boundaries to achieve exceptional results Creative problem-solving skills and a proactive approach to overcoming challenges

**Job Types**: Full-time, Internship
Contract length: 3 months

Pay: From ₹20,000.00 per month

Schedule:

- Day shift

Work Location: In person

Application Deadline: 20/09/2024