Service Co-ordinator

1 week ago


Ahmedabad Gujarat, India MICROLAB INSTRUMENTS PVT LTD Full time

To coordinate and support the service operations for medical equipment by managing customer service requests, scheduling field engineers, maintaining service records, and ensuring timely and quality support to clients.

**Key Responsibilities**:

- Assign and schedule service engineers based on priority, location, and expertise.
- Coordinate preventive maintenance schedules and AMC/CMC visits.
- Track job status and ensure closure of service calls within defined timelines.
- Maintain accurate records of service calls, customer feedback, and engineer reports.
- Follow up with customers to ensure satisfaction and gather service feedback.
- Manage service documentation such as warranty details, service contracts, and compliance reports.
- Coordinate with the stores/warehouse team for availability and dispatch of spare parts.
- Support the service team in documentation required for ISO or regulatory audits.
- Prepare and share weekly/monthly reports on service KPIs (TAT, call closures, etc.)
- Handle customer complaints professionally and escalate unresolved issues when necessary.

**Requirements**:
**Education**: Graduate (preferably in science, engineering, or healthcare field)

**Experience**: 1-3 years in a service coordination role, preferably in medical devices or healthcare equipment

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Weekend availability

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

Work Location: In person


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