Subject Matter Expert

1 week ago

Noida, India IT By Design Full time

The Subject Matter Expert is an infrastructure engineer with a strong knowledge of Microsoft OS and Performance.

**Eligibilty**
- =7 years experience of IT or related domain.
- Excellent written and verbal communication skills.
- Strong interpersonal skills such as communication skills, and active listening.
- Education: Graduate (Any stream) preferably in computer science or related field.

**Job Duties**:

- Advanced troubleshooting knowledge on Windows no-boot and BSODs.
- Advance knowledge of windows performance-related issues.
- Able to handle windows VSS writer issues.
- Hands-on experience on Active Directory Servers.
- Able to read event logs and purpose a solutions.
- Knowledge of windows RAID, Failover Clustering.
- Understanding of Virtualization.
- Basic understanding of VMware/Hyper V/Azure.

**Must Haves**:
Proven experience of 7 years in a combined customer service handling or Managed Services role and at least 3+ years of relevant experience in required technology.
Excellent knowledge on troubleshooting and hands on in Windows OS and Performance issues.
Good academic background with a degree or equivalent qualification in Information Technology, Computing or relevant course an advantage.
Experience of providing structured feedback and coaching others.
High standard of communication both written and verbal, must have prior experience with servicing and communicating with onshore Clients
Capable of managing own workload with mínimal supervision to tight deadlinesAble to deal with challenging client and staffing issues in a professional and supportive manner and to see these through to resolution.
Keen to offer ideas and solutions to develop the Managed Services function.

ITBD Benefits:

- Competitive salary and benefits
- Great work-life balance
- Comprehensive on-job training, best-in-industry communications training, and sponsorship for skill development
- Medical insurance coverage worth INR 5 Lakh for employees and their immediate family
- Accidental policy coverage to INR 5 Lakh
- Term Life insurance worth INR 20 Lakh
- Community-based engagement clubs at work, including book and movies clubs
- Community Wellness programs for employees' wellbeing, including Yoga, Mental Break Sessions, Bhangra lessons and more

**About Us**:
When IT By Design launched in 2003, leadership imagined a company based on core values—a team that was more like family than employees and customers who grew to be close friends. The business has flourished following that blueprint.. Both our India and Jersey City offices were recently certified as a **Great Place to Work.**

**Salary**: ₹1,100,000.00 - ₹1,600,000.00 per year

Schedule:

- US shift

Supplemental pay types:

- Shift allowance

**Experience**:

- total work: 6 years (required)

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